Customer Success Manager (Russian speaker)
Tenjin manages mobile growth infrastructure for our clients by organizing, analyzing, and securing the rush of data generated by mobile devices and marketing channels. We're reshaping mobile marketing by breaking down data silos and building an integrated data platform to replace the detached services in use today.
The team at Tenjin is small but growing. We feel passionately about doing work that matters. Working here will provide you with opportunities for growth and leadership at the intersection of big data and mobile marketing. If you’re looking to work in an environment with smart, talented coworkers who value good people and good ideas, we’d like to talk to you. Self-directed team players will enjoy the balance of flexibility and collaboration that guides our culture.
Tenjin is remote-friendly with people in San Francisco, Atlanta, Berlin, and Tokyo.
We're looking for a Customer Success Manager - Russian speaker with experience working in User Acquisition, Gaming or Ad Tech. You’ll be responsible for growing our customer base in Russian-speaking countries, on-boarding new customers and troubleshooting all kinds of issues. The position is based in Berlin/Germany but remote can be considered.
Who Are We And What Do We Do
The largest app stores in the West, Google Play, Apple Store, Windows Store and Amazon Appstore, have nearly 6,000,000 million apps(!) That’s a lot of competition if you’d like to get noticed and that’s where Tenjin can help.
For User Acquisition Specialists, Data Analysts and Marketers fighting through the noise and gaining the attention of potential mobile users in this hyper-competitive market is a challenge. To succeed you need a Growth Data Infrastructure (GDI) so that user data analysis may be turned into profitable actions. This is expensive and at Tenjin we help democratize the possibility of success for new and upcoming apps by offering a much more economical GDI solution. We have helped some of your (and the world’s) biggest apps.
You might not see us, but we have a powerful presence in the industry and have developed a highly regarded reputation within the gaming and mobile advertising ecosystem globally. Remote working is in our DNA. We are a diverse and highly collaborative team-based all around the world. Our Headquarters are in San Francisco and Berlin, but we also have team members based in Atlanta, Chicago, Toronto, Shanghai, London, and Tokyo.
What You’ll Do
Because we are so lean a customer success manager at Tenjin wears multiple hats:
Customer Support: initially in this role you are responsible for supporting the client during their integration with Tenjin and help them to navigate the technical aspects of the onboarding process. After the successful integration you will be dealing with any external and internal data issues a client may have. If data is the new oil, then this is a role that will empower you to learn about the role of data in our industry.
Customer Success: once a client is onboarded you will teach her how to derive valuable insights from our highly technical product and benefit from it. You will be asked to understand customer business goals and objectives, developing strong rapport. Your responsibilities include conducting hands-on trainings on the platform, answering ad hoc business/strategy questions, and sharing methodologies and insights from your wealth of knowledge. You will help clients implement winning data strategies from our playbook.
Internally: you will help our product team in driving the product roadmap as you will advocate for customers and voice their needs in the form of Feature Requests. You will also be travelling around Europe and participate in workshops attended by existing and prospective clients. This is a great opportunity for exposure in the industry.
Demonstrate how marketing teams and mobile app developers can utilize Tenjin in a variety of ways through training, demos, and strategy sessions via phone calls and on-site visits.
Work with accounts to drive success through initial onboarding, product adoption, retention, and identifying value-add features.
Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction.
Serve as customer advocate internally by effectively collaborating with cross-functional teams including product, sales, marketing, and engineering.
Who You Are
Russian-native speaker Prior experience in ad tech or the gaming industry 2+ years of experience in a customer/client-facing role such as Customer Success Manager, Technical Account Manager or Sales Engineer Problem-solving skills around technical, product, and business questions Excellent English verbal communication and writing skills Ability to build great relationships with non-technical and highly technical customers Contribute to the success of a fast-paced and growing organization Used a mobile tracking and analytics tool. Understands the math of calculating ROI, LTV, and other common KPIs [Nice-Haves] ability to speak French [Nice-Haves] Knowledge of (or willing to learn) SQL [Nice-Haves] BI tool experience (ex: tableau, periscope, chart.io, looker, mode analytics…) [Nice-Haves] Experience running mobile user acquisition campaigns at scale
What do we offer
Annual budget for learning and personal development Budget for fitness/wellbeing activities Budget towards vacation activities - accommodation, flights etc. Laptop and other equipment needed Fantastic bonus scheme Regular (virtual) team events Subsidized lunches Unlimited holidays Flexible working arrangements: hours and location Company away days
Front-End: Ruby on Rails, React
Back-End: Ruby, Java, Node.js, Go
Infrastructure: AWS (Redshift, Kinesis, DynamoDB, SQS), GCP (BigQuery, Dataflow), Postgres, Redis, Kubernetes (GKE and EKS)
We have a few old Ruby monoliths that we've been decomposing into services (some micro). We're really into automation, CI/CD, Infrastructure as Code, etc.