Customer Success Manager
ContentFly is an on-demand platform for creating high-quality content for businesses. We use AI and world class writers to help companies quickly scale content creation; clients simply submit a request for any form of content, ContentFly finds the best writer, and the written content is emailed days later.
Today, companies create a ton of content ($400B was spent on content marketing in 2019), but hiring in-house talent or freelancers can be slow and expensive. ContentFly has already helped 2,000+ businesses scale content creation and has seen 700% growth over the past 9 months.
ContentFly is led by the former head of growth at Zapier, and backed by Y Combinator, Global Founders Capital, FJ Labs, Pioneer Fund, Soma Capital, and a number of other investors. (HQ: Canada)
ContentFly is building the Mailchimp for Content Marketing. We're a team of top performers from world class companies, backed by Khosla Ventures, YCombinator & other top tier investors. We're one of the fastest growing Serise A companies in the world, scaling from $300k to $3.5m in ARR in less than a year.
We continue to grow at 25% MoM.
Boasting a world class talent marketplace, cutting edge content creation AI & pure smart product building, we have an opportunity to build a product every marketing org on the planet needs: an all-in-one platform for great content marketing.
Have you handled SaaS-based accounts? Have you managed a quota? Can you convince an eskimo to upgrade her igloo? We need to talk.
5+ years of B2B customer relationship/ account management experience at SaaS companies Curiosity and drive to understand a our content marketing software and how it creates value for its customers Successful at building and championing relationships with customers Exceptional verbal, written, and interpersonal communication skills Entrepreneurial self-starter: propose ideas rather than needing direction, with a figure-it-out attitude Experimental approach, pragmatic vs. dogmatic
Bonus points if you have experience:
With content marketing Working remotely With international markets (UK, Germany, Canada, Australia)
What you'll be responsible for:
Maintain relationships, renewals and retention within ContentFly’s customer base Liaison between ContentFly’s customers and our engineering team to drive product decisions to help your cusotmers Plan and optimize strategy for flagging risks regarding renewals and manage renewals of all service contracts Champion customers’ growth goals and strategies in order to identify opportunities to add more value through proactive guidance and support Identify areas to improve efficiency and automation of processes Provide onboarding support to new customers/ trial customers Gain expertise through meaningful customer collaborations, market research and attending industry events
Why work with us?!
Competitive salary Fully remote - work how, when and where you work best Product with killer traction and opportunity Great culture filled with high performers Unlimited PTO, competitive compensation + benefits
Two interesting challenges we face:
- Building a sampling algorithm to connect the supply and demand side
- Integrating cutting edge AI content creation to our delivery methods