Customer Success Manager at Veryfi, Inc. (W17)
Find Meaning in Unstructured Finance Documents in Seconds.
San Mateo, California or remote
Full-time
6+ years
About Veryfi, Inc.

Veryfi empowers organizations to transform their unstructured data in the form of receipts, invoices, purchase orders, checks, W2s and other business documents into structured data at scale. Their suite of data transformation APIs can be leveraged for many use cases in financial services to deliver valuable business intelligence in seconds. Trusted by enterprises and technology companies alike, Veryfi’s AI-based platform is being leveraged by companies worldwide.

Veryfi is backed by NewView Capital (NVC), Act One Ventures, TI PLatform, Y Combinator and Zillionize

Veryfi Raises $12 Million To Use AI To Tackle The Unstructured Data Entry Market https://www.forbes.com/sites/rebeccaszkutak/2021/04/26/veryfi-raises-12-million-to-use-ai-to-tackle-the-unstructured-data-entry-market/?sh=886fe19183f8

The Untapped Potential of Unstructured Data https://nvc.vc/perspectives/veryfi-the-untapped-potential-of-unstructured-data/

Capterra Reviews https://www.capterra.com/p/141684/Veryfi-Receipts-and-Expenses/reviews/

COME AND SAY G'DAY!

About the role

Do you love wrangling technical and business challenges on a daily basis? Do you love being customer obsessed and making sure customers are always happy?

Is you said yes to these 2 then let's chat. Come and work at Veryfi and work with Fortune 500 customers and an A Team engineering.

Customer Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Customer Success Manager Requirements:

  • Prior experience
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.
Technology

(a) Native Mobile apps: Swift, Objective-C & Kotlin

(b) Backend: Python 3, TensorFlow, APIs on Django, Hub/Web on Flask

(c) IaaS: AWS with auto deploys to 4 geographies (read the deployment posts by Andrew here https://medium.com/the-road-to-silicon-valley)

(d) Database: Amazon Aurora

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