HiOperator (S16)
Customer support as a service.

Client Success Manager

Dallas
Full-time
1+ years
About HiOperator

HiOperator is a next-gen customer service platform, combining AI and awesome people. We growing quickly and are looking for awesome folks to come with us on the journey in Buffalo & Dallas.

About the role

Ready to join a fast growing, highly diverse team tackling one of the biggest industries in the world?

HiOperator's mission is to automate customer service by augmenting humans with technology. We've been growing exponentially and plan to accelerate that in 2021.

We're hiring several client success managers to work closely with our existing clients to ensure we are delivering the highest level of service.

What you can expect working at HiOperator:

  • Competitive pay
  • Highly diverse team at every level of the organization
  • Numerous opportunities for professional growth
  • Highly dynamic, evolving environment
  • A quantitative, data-driven organization
  • Medical, Dental, and Vision benefits
  • Generous time off

Key priorities:

  • Manage relationships with assigned clients.
  • Conduct internal and external account reviews.
  • Partner with a cross-functional team to drive customer satisfaction and account performance.

About you:

  • Confident communicator - Clients respond well to your proactive, polished and calm style.
  • Relationship nurturer - You develop strong, long-term connections with each client.
  • Opportunity seeker - Your mix of instincts and analysis help you see where partnerships can grow.
  • 12+ months in a client-facing account or project management-type role
  • Comfort using Google Suite of Products and customer service software is a plus (i.e. Zendesk, Freshdesk, Shopify, Magento)

Technology

Come help us automate the customer service industry! Our stack is React, Node, Apollo GraphQL, and mySQL all running using serverless on Google Cloud.

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