Short Story (S19)
Personal styling for petite women

Operations Associate

San Francisco
Full-time
1+ years
About Short Story

The average American woman is petite at 5’4”, yet only 4% of clothes are available in petite sizes. Petite women are a hugely underserved segment. So why is no one paying attention? Short Story is a first-of-its-kind platform dedicated to styling petite women and helping them discover new products. We’re a team of curators and problem solvers who are passionate about finding style, quality, and fit. Our mission is to remove the “ugh” from the shopping equation and support petite women in expressing their stories, stylishly and confidently.

About the role

About Us

Short Story is the premiere personal styling service for petite women 5’4” or under. We’re a fast growing startup on a mission to reinvent apparel retail for petite women, because they deserve a radically new shopping experience. We believe that one size does not fit all, and we’re passionate about helping women find their perfect fit and their unique personal style. Our dream is to build the best petite community in the world where petite women are heard, supported, and empowered in their everyday lives.

We’re hiring an Operations Associate to join our team. Our ideal candidate is someone who has an outsized interest in startups, ecommerce, and tech. You will report directly to the COO and support the team in day to day functions including strategic, tactical, and administrative tasks. The ability to work cross-functionally to execute projects and drive results is a must.

Day to Day

Customer Experience. You will be responsible for responding to and managing customer service inquiries in our various channels. You will identify opportunities to improve the customer experience and make recommendations to the leadership team

User Interviews. You will schedule and facilitate regular interviews with users to collect feedback and insights to better serve our audience.

Business Operations. Build SOPs, project plans, and execute against them. Complete ongoing clerical, administrative, and routine tasks to keep our day to day operations running smoothly.

Strategy & Business Development. You will conduct market research and identify growth opportunities. You will facilitate strategic partnerships.

Marketing. Assist in creating marketing materials for weekly and monthly marketing campaigns including onsite content creation, email marketing, and others

Data Analytics. We track our performance on a daily, weekly, and monthly cadence. You will be assisting with collection of and analysis of our data.

About You

You’re interested in early stage startup experience and growing a company culture You must be flexible and able to wear many hats You’re eager to learn the ins and outs of Business Operations and Logistics Building a company from the ground up is an exciting challenge for you You’re able to work autonomously and without direction You’re able to translate client experience into project planning Your focus is on doing the right thing for people, clients, and the world You’re able to build measures to assist in managing teams and track performance You’re ready to create new processes both physically and technically

Qualifications

Strong analytical background. Well versed in Excel / Google Sheets and Powerpoint / Google Slides Must have high interest in e-commerce, social media, digital marketing, consumer brands, and emerging technologies. Entrepreneurial mindset. You must be comfortable working on a small team where your ideas and efforts will have direct application. Previous experience working in ecommerce or a tech startup is a big plus, but not required.

Why Short Story

The opportunity to be involved in an early stage start-up and build the culture The opportunity to build a unique business from the ground up The ability to support petite women better than ever before You will immediately make an impact The opportunity to help take a start-up from the starting line to success

Benefits and Compensation

Early stage compensation package Medical and Dental Benefits Opportunity to work with a dedicated and experienced founding team Opportunity to work at a Y-Combinator backed start-up

Technology

On the tech side, we're working on solving interesting problems around personal style and product recommendations. We're building a recommendation engine that uses client data to pair them with the best matches in terms of fit and style.

On the product side, we're reinventing the apparel production process.

Other jobs at Short Story

Operations Associate
fulltime
San Francisco
1+ years
Software Engineer (Full Stack)
fulltime
San Francisco / Remote
Frontend
6+ years