Community Phone Company (W19)
Software-enabled nationwide carrier with friendly service

Customer Success Representative

$35k - $75k0.00% - 0.50%

Boston / Remote
Full-time
Any (new grads ok)
About Community Phone Company

Community Phone Company YC W19 built a simple cloud phone system for businesses that don't operate a call center.

Our solution lets a business get all modern voice features (re-route if busy, greeting menu and IVR, programmable caller ID, cloud voicemail, etc) on their existing office phone and existing employee cell phones. All employees onboard instantly, no wifi required, no app to download. Businesses should not be missing out on orders because they can only take one call at a time, and they shouldn't need an IT person in order to get a modern business phone system.

About the role

About Us

Community Phone makes it easy for people and businesses to talk. We build voice applications like call-center phone trees and spam-call blocking directly into the network - so there's no new habits or software for the customer to learn. We can do this because we are the nationwide carrier. We believe this is the simplest way to do voice in the age of the internet. We were part of YC W19, and our backers include the founder of Twitch, the founder of Figma, and early Stripe employees.

About You

As our Customer Success Representative , you will answer incoming calls from consumer leads, understand their needs, and bring them to a close. Or, more importantly, if they are an existing customer you will actively listen to their reason for calling in and work toward a solution. You will think through our sales process, implement changes, and close. You need to be welcoming over the phone, happy to answer at least 30 calls per day, comfortable using a CRM, and excited to bring telecom services to those who need them. When needed, you will be asked to help our support staff with onboarding already-closed customers in between calls. You thrive in a high trust environment.

Technology

OpenBTS AT&T Mediation API WireGuard VPN Django React Native React Web CSS/HTML/JS Python 3.0

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