Customer Success Team Lead
Snappr is the most popular on-demand photography network in the world.
At Snappr, we're changing the world by making amazing photography accessible to everyone. We take on complex problems so that photographers, consumers and businesses can connect in more than 200 cities around the world to create and access beautiful photos.
We welcome people from all backgrounds who seek the opportunity to build a future where people can capture their special memories easily and affordably. If you have the drive, passion, and collaborative spirit to work with us, let’s revolutionize photography together.
About the role** :**
With our global footprint and hyper growth, one of Snappr’s top priorities is to grow the quality and quantity of Customer Success Specialists in our Manila office. As a Team Leader, you will be challenged to manage a team of agents to deliver world class service to our customers, while working on ad-hoc special projects to unlock growth. Your impact on coaching agents and leading special projects will be the lifeblood that powers Snappr’s explosive growth and enables our consumers and enterprise clients to access on-demand photography worldwide.
What you'll do:
- recruit, train and manage a team of Customer Success Specialists
- analyze the team's productivity and quality, and identify areas for improvement
- recommend and execute initiatives to improve the team's performance
- handle escalations and resolve our most challenging and complex problems
- manage special projects to help our most valuable customers and unlock growth
- hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
- bilingual proficiency in written and spoken English
- at least 2 years of experience in customer support or project management
- great spreadsheet skills to analyze data and manage projects
- a "let's get it done" mindset
- the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- PHP 50K-60K / month on-target earnings
- 20% night differential
- HMO (w/ dependent)
- great workspace in Ortigas CBD
- temporary work from home set-up
About the team:
Snappr is the largest on-demand marketplace for professional photography in the world. We are a team of driven, entrepreneurial individuals who are redefining photography everywhere. You will get to work directly with the founding team, in particular with the Head of Operations. This is an awesome opportunity to be at the ground level of a rapidly growing product and to have a meaningful impact on its growth. The end-result of everything you'll do at Snappr is more people capturing more of their most precious life moments. Our rocket-ship has a seat open just for you.
Node, React, React Native, GraphQL, Postgres.