Netomi (W16)
Self-Driving Customer Care

SDE III

Gurugram, India
Full-time
3+ years
About Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

About the role

Skills: Java

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage.

We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.

Job Description:

We are looking for a SDE III with experience in Java development. You will play a key role in defining our technical and team culture in India.

A successful candidate, will be a self-starter, who never settles, is ready to jump into a variety of technologies and languages and is able to coordinate and collaborate with other teams, as well as mentor other engineers.

Job Responsibilities

  • Assist in planning, design and execution of SOA backend platforms. Mostly around REST based Web
  • Frameworks using JAVA (Spring, ORM)
  • Drive the adoption of best practices around coding, design, quality, and performance in the team
  • High level and Low level design of the highly scalable components
  • Track defects and works with business owners and users to triage bugs and manage a backlog
  • Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
  • Build/Deployments/DevOps related work on AWS
  • Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
  • Assist key technical advisors to define the roadmap of project

Requirements

  • Experience on SOA, Multitenant platforms, SaaS platforms (It’s a plus)
  • 5-7 years’ experience – proficient in Java / J2EE
  • Experience of working with micro service architectures, Transactional systems and Distributed environments
  • Experience with application integration, service-oriented architecture, micro-services, REST API, Distributed message broker!
  • Experience with Amazon web services or similar environment
  • Experience on some scripting language for automated build/ deployments
  • B.E./B.Tech in Computer Science from tier I & II institutes

Technology

Machine Learning, NLP, Deep Learning

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