Netomi (W16)
Self-Driving Customer Care

Project Manager

Gurugram, India
Full-time
6+ years
About Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

About the role

Netomi is a Y-Combinator and VC-backed Artificial Intelligence company that sits at the intersection of two rapidly developing fields: AI and customer service. Our clients include Fortune 1,000 companies. Our artificial intelligence platform gives customer service teams the ability to activate, manage & train their AI to deliver an experience that delights consumers and turns customer service into a competitive advantage. 

We care about building a company that not only has the best technology and product on the market but also provides superior service to our customers.

Job Description:

We are looking for an experienced Project Manager to join our growing team. We are seeking a candidate who has proven leadership skills, the ability to think critically and problem-solve, and a track-record of ensuring project milestones and deadlines are met.

Responsibilities

  • Oversee entry and exit criteria of multiple programs and projects, drive internal and external collaboration, follow up on implementation milestones
  • Be a liaison between Engineering and Customer Success teams tracking projects, delivery milestones and dependencies
  • Help with Engineering programs, reporting and improvement
  • Create project outlines and timelines and distribute responsibilities to team members
  • Facilitate daily scrums, stand-ups, and meetings to monitor project progress and resolve any issues the team may be experiencing
  • Shape team behavior through excellent management via the agile method
  • Remove project roadblocks, develop solutions with the team
  • Ensure milestones are reached and deadlines are met throughout the project lifecycle
  • Build strong relationships with stakeholders, application users, and program owners
  • Document progress and communicate to upper management and stakeholders
  • Take responsibility for successful product delivery

Requirements

  • 5+ years of experience in information technology (IT) project management required
  • Must possess leadership skills and experience
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to explain intricate and complicated concepts and ideas
  • Ability to work well with different kinds of people, departments and divisions

Technology

Machine Learning, NLP, Deep Learning

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