Duffel (S18)
APIs for searching, booking, and managing flights.

Support Engineer, API Integrations

$50k - $85k

London
Full-time
3+ years
About Duffel

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Our team in London is growing and we’re looking for talented people to join us on our journey.

About the role

We are making travel effortless. Join us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

Our team in London is growing and we’re looking for talented people to join us on our journey.

Engineering at Duffel

You'll be part of the Flights API team as the first support engineer at Duffel. You will be setting the stage for providing the best experience any developer can wish for when building against a new platform.

Working closely with customers you'll provide technical insight, support and guidance for them to adopt our platform to its full extent. You'll produce helpful guides and shape our documentation alongside our UX Products team, so that our customers can confidently self-serve. You'll share and show off Duffel's technical credentials with the outside world through engaging blog posts, creative code samples and community contributions.

With your unique perspective into our customer's experience and challenges you'll provide crucial feedback to influence our product and engineering roadmaps and help build a better Duffel.

The tools used on the team include Elixir, Erlang and PostgreSQL on Google Cloud Platform. We also use React, Next and Typescript.

What we're looking for in you

  • Experience developing and shipping software.
  • In-depth understanding of REST APIs.
  • A high bar for code quality and development practices.
  • Empathetic and clear communication:
  • You're able to articulate what you're working on and why to the team in a clear and structured way.
  • You're able to discuss technical topics with customers and provide them the best experience they've ever had with an API.
  • Ability for problem solving with analytical first approaches.
  • Love writing and sharing the work you do.
  • Thriving in a collaborative environment. You believe in your own methods but keep an open mind, taking suggestions and feedback onboard as well.
  • Provide technical support to customers and assist with their API integrations. What you can expect from us

We’re dedicated to your personal growth. Our environment is comfortable physically, but also in that our ears are always open to any ideas, concerns and questions. We believe that everyone should have pride in their work, taking full ownership of it and its impact. That’s why everyone who joins Duffel owns a share of the company.

We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that’s why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone – regardless of age, sex, disability, sexual orientation, race, religion or belief.

Technology

We're a small team building tools to simplify travel distribution, search and booking. What does this actually mean? It's one common and seamless API. This brings huge technical challenges as we need to design and build a beautiful API before integrating to hundreds of airlines. Along with that we need to navigate through the differing needs and systems of each airline whilst building a fantastic developer experience to go with it.

The tools used on the team include Elixir, Phoenix, Next.js, Kubernetes, and Google Cloud Platform.

Other jobs at Duffel

Support Engineer, API Integrations
fulltime
London
$50k - $85k
3+ years
Software Engineer, Backend
fulltime
London
Backend
3+ years
Software Engineer, Frontend
fulltime
London
Frontend
3+ years