Arist (S20)
Workforce training via text message

Customer Success Manager

$60k - $100k0.00% - 0.50%

Remote
Full-time
3+ years
About Arist

Backed by Y Combinator, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.

About the role

**Arist is looking for a Customer Success Manager to help shape the way millions of people learn.** Backed by Y Combinator, Craft Ventures, Acadian Ventures, and Soma Capital, Arist is a text message learning platform helping Fortune 500 companies and large organizations — including DuPont, GE, and the State of California — create, deploy, and assess text message courses.

Our long-term vision is to deliver critical knowledge and training to anyone in the world, regardless of traditional learning barriers, one text message at a time.

What's a text message course?

A series of texts, images/GIFs, and interactive exercises/questions delivered over 5 to 30 days via SMS or WhatsApp. Backed by research from Stanford and Harvard, text message courses see ~10x the completion and satisfaction rates of other learning mediums.

In fact, we view text message courses as a brand-new content medium, with a variety of impactful use cases ranging from preventing misinformation to COVID-19 training in refugee camps to DEI training for startups.

Why text messages?

A majority of the world's population — including frontline employees, distributed teams, and remote audiences — has access to SMS and WhatsApp. Meanwhile, internet access is limited globally, making video courses inaccessible to over 3 billion people, including 30 million Americans.

As well, it can also take months to build a traditional workshop or video course, while text message courses can be built and deployed in a day — by one person — ensuring frictionless transfer of knowledge. Writers have to get to the point, so learners get the most valuable insights, concepts, and case studies.

The best part? 95% of people read a text within 3 minutes. As a result, we help create and deliver content employees love in a way that they will actually read and engage with. Don't take our word for it — try a text message course about text message courses here.


Job Description

Some context:

Arist primarily sells to Learning Managers or Talent Development Executives at F500-F1000 companies. Most clients start by purchasing our pilot package, where we onboard clients by:

  • Building their first text message course based on a current training need
  • Running a workshop to train learning designers on building text message courses
  • Deploying the course to ~300 employees
  • Collecting data and presenting a post-pilot report, with opportunities for scale-up and future pricing options

As the Customer Success Manager, you'll help own the Pilot and post-Pilot success of enterprise clients. You'll get to work directly with our entire team, from sales to engineering — allowing you to best understand clients that are coming in the door to effectively communicate key product usage hurdles. Most importantly, you'll communicate and follow up with our clients daily, helping to guide them as they use Arist to transform their organization's learning.

Day to day for the role will include:

  • Guiding our customer’s learning teams through the pilot process, onboarding them into Arist's platform and actively managing their first deployment with them
  • Partnering closely with our customers and executive sponsors to identify areas for additional use cases, scale-up, and further implementation
  • Advocating for our customers by bringing client challenges and product feedback to our product and engineering teams
  • Ensuring our customer’s continued success by proactively providing hands-on support, recommending best practices for creating compelling learning experiences, and partnering with our customers to ensure they realize the full potential of Arist
  • Measuring customer outcomes, retention, satisfaction, course completion rates, and other success factors and providing our customers and internal teams with insights into the ultization and impact of our solution
  • Post pilot, checking in with clients periodically and communicating with our sales team to upsell on further Arist licenses and content offerings as they scale-up
  • Working with our President to learn and refine our current Customer Success playbook and process

The right person for this role has...

  • 3+ years of experience in Customer Success for enterprise SaaS tools
  • A service mindset and passion for helping customers achieve their business goals
  • An attention to detail and incredible organizational skills
  • Clear communication skills and a track record of helping clients scale
  • Familiarity with client management tools like Accord or Recapped

Our team values people who have...

  • A real entrepreneurial mindset anda. sense of ownership
  • Problem solving skills, a great attitude, and a fighting spirit
  • An ability to work towards the best possible solution, not just the easiest one

Bonus points if you have...

  • Experience with LMS and other learning tools
  • Have an understanding of, or experience with, the Learning & Development space
  • Have worked at a fast-growing early-stage startup (1-20 employees)

So now for the big question... what's it like to work at Arist?

Arist is a small, rapidly growing team — our ideal candidate will enjoy working in a fast-paced and mission-driven environment that thrives on personal growth and strong communication. We believe that the best workplace is one where really smart people are given the support and tools to do their best work, and we make every hire expecting they'll one day lead a team of their own. We care deeply about having a sense of ownership over the product.

For these reasons, we look for employees that are:

  • Creative — we love crazy ideas. Every idea is treated with respect and taken seriously. Never be afraid to speak up, insert thoughts, and ask questions.
  • Adaptable — as a startup, we have little formal structure. Be ready for anything that might come your way and excited to tackle new challenges.
  • Accessible — communicate often and always be open to chatting with others. When hiring or promoting, we make sure our opportunities are as accessible as our courses.
  • Deeply curious — learning and truth come first! Ask lots of questions, learn from collective expertise, and venture outside of tasks when applicable.
  • Self-motivated — we hire every employee with the mindset that one day you'll become a leader. Be motivated not only to fulfill your job tasks but provide direction or support for the company as a whole.
  • Collaborative — what we lack in structure, we more than make up for in support. Ask and give help constantly. Every problem is a team problem, and we’re all in this together.
  • Honest + respectful — small teams need to be blunt to move fast. Always speak your mind, and be respectful when others speak theirs.

Salary range: $65,000-100,000/year

Equity range: 0-0.5%

Interested?

Email [email protected] with a brief message on why you're interested/would be a good fit, your resume, and any other relevant information.

Technology

Arist is built on Node.js, MongoDB, Vue.js, Express.js, and AWS. We use Twilio for message processing.

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