Vouch (S19)
Insurance and risk management tools for startups.

Account Manager, Success

Chicago, Illinois
Full-time
3+ years
About Vouch

Vouch is building the future of commercial insurance: instead of having to go through stodgy brokers, and long paper-based applications, Vouch will make it easy for any Seed or Series-A stage company to get all of the business insurance (property, liability of various sorts) they need, and will ensure that this coverage scales as a company does.

About the role

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $100M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for startups.

We're doing this by making insurance fast, responsive, and focused on our customer -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

Role Responsibilities:

As a member of the success team, you will be responsible for ensuring our customers have a great experience after purchasing coverage with Vouch. This position will be responsible for guiding existing customers through any insurance questions they may have, day-to-day servicing of accounts, renewal business, supporting client needs when changing coverage and ensuring a great experience for all Vouch customers.

We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation.

Job Duties:

  • Establish trusted relationships with our customers
  • Deliver consistent and timely follow-up in response to client requests and issues
  • Engage in retention efforts and proactively account round assigned renewal portfolio
  • Manage growing accounts, including selling products and advising on risk solutions
  • Ensure clients are comfortable with and able to utilize the tools/services available through Vouch platform
  • Drive additional value by identifying follow-up opportunities for Vouch
  • Analyze existing insurance packages and evaluate risk
  • Preparation and presentation of submissions to insurance companies, coordinating with Brokers and placement specialist as needed
  • Coordinate billing based on client/carrier instructions and assist in collections as needed

About you:

  • Minimum of 3+ years of insurance experience (e.g., underwriting, insurance sales, account management, customer service)
  • Candidate must have a minimum experience in the following: Business Owners Package (BOP) or GL, Property, and Worker’s Compensation
  • Strong communication and organizational skills
  • Dependable, positive, and detail-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations
  • Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success with managing tight time frames and high volumes of work

Nice to have:

  • Active/Current Property and Casualty License
  • Exposure to and passion for early-stage startups and/or high growth environments

Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.

Technology

Our team tackles challenging technical and design problems to provide a fast and easy way for tech companies to acquire insurance coverage. We maintain a responsibility focused engineering culture and an ‘Act like an owner’ mentality. Much of our platform has been built with Vue, Javascript, and Ruby on Rails, but we're open to speaking to any strong technologists who are excited about our space.

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