UpKeep (W17)
Beautiful, easy-to-use mobile software for maintenance teams.

Customer Success Operations Manager (Post-Sale RevOps)

Los Angeles / Remote
About UpKeep

We're taking the work out of work orders! Founded in 2014, our mission was to empower technicians, maintenance teams, and facility managers to be more productive through the adoption of new technology.

Today, we have developed a mobile-first, cloud-based solution that is simplifying maintenance requests and asset management across dozens of industries around the world. We're focused on remaining the leading Computerized Maintenance Management System (CMMS) on the market by constantly improving our software as a service (SaaS) and always putting our customers first!    UpKeep currently employs 70 amazing people that work together to ensure over 200,000 global users achieve their goals! We've been named the #1 Facility Management Software by Gartner & GetApp, #1 for Usability by Software Advice, and Easiest to Use CMMS by G2 Crowd. We've also been recognized as a "Best Place to Work" by Built in LA!

After graduating from Y Combinator, we’ve raised $50M in capital funding (Series A & B) from some of the top VC’s in the world including Emergence Capital, Insight Partners, Battery Ventures, and Bain Capital. Only 1% of venture capital is funneled towards the deskless workforce, yet 80% of the global workforce is not sitting at a desk. We are actively investing in the future of maintenance and the underserved deskless worker. 

We are a Y Combinator-backed company (YC W17)

Visit our website to learn more and view our current job openings! https://www.onupkeep.com/

About the role

UpKeep is revolutionizing the way businesses maintain, manage, and repair their facilities and equipment. We’re a Series B SaaS startup with 100 remote team members around the world. We’ve raised $50M in venture capital funding and recently surpassed 10,000 customers! UpKeep quickly became the #1 cloud-based maintenance and asset management software application by constantly innovating and always putting our customers first.

We celebrate our inclusive culture and strive to create a diverse and equitable workplace where everyone is treated with kindness and respect.

What you'll do:

  • Develop thoughtful and innovative strategies to improve internal stakeholder experience, increase revenue generation and reduce operational costs
  • Partner with CS leadership to drive and support their businesses and motions
  • Help define and implement best operational practices/processes to increase operational oversight, accurately track the pipeline and project future revenue potential
  • Deliver data insights, reports and dashboards critical to understanding performance and to drive operational efficiency
  • Provide guidance for long term design, development and implementation of CS processes, tools and systems to support business objectives
  • Cross functionally support the Sales expansion efforts through account distribution and sales processes
  • Support the CS renewal and engagement efforts through development of key processes such as renewals management and customer health scoring

What you've done:

  • 3+ years' experience supporting Customer Success, Account Management, Expansion, Renewal, and/or Retention team
  • 1-2 years of SaaS industry experience and a thorough understanding of B2B SaaS metrics / KPIs
  • Proven ability to analyze large datasets to solve open-ended problems
  • Customer Service driven mindset who works productively with a wide range of people and personalities and has an aptitude for effective cross-functional collaboration
  • Comfortable in a fast-paced, dynamic environment with the ability to meet multiple deadlines
  • Strong understanding of business, operational, and financial processes
  • Good analytical skills and attention to detail with the capability to appropriately define issues, questions, and data
  • Experience with Totango, Salesforce, Pardot, and/or Marketo
  • Some experience with YesWare, Intercom, Typeform, Zapier, and Zuora (or a similar subscription billing tool)

Employee Benefits:

In this full-time position, you'll receive top-notch benefits such as equity/stock options, paid holidays, 12-week parental leave, unlimited vacation/sick time, 401k, and affordable medical, dental, vision and mental health insurance options. We value a work/life balance and believe that family and mental health should always come first. 

The Company:

UpKeep was founded by our CEO, Ryan Chan, from an idea he had while working as a process engineer in a manufacturing plant. He believed a cloud-based, mobile-first software solution could drastically improve the workflow and productivity of maintenance teams, technicians, and facility managers. He was determined to build on this vision— so he learned how to code and created the first version of UpKeep in 2014.

Today, we’re simplifying and modernizing work orders for half a million people in over 50 countries. Our 100+ team members are focused on ensuring UpKeep is the smartest and easiest-to-use Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software available. We have customers in industries like manufacturing, food production, education, healthcare, property management, hospitality, energy, and transportation. In addition to providing data-driven insights and reporting, UpKeep gives users the ability to manage tasks and teams on-the-go.


Top VC’s including Insight Partners, Emergence Capital, and Mucker have confidently backed us since we graduated from Y Combinator in 2017. Here’s an interesting fact: Only 1% of all software venture capital is invested in the deskless workforce, yet 80% of the global workforce is not sitting at a desk. That’s over 100 million people in the U.S. alone! We’re committed to empowering those underserved deskless workers.

Company culture and employee appreciation are very important to us, which is why we've been named a "Best Place to Work" by Inc. Magazine and Built in LA.

Interested in learning more?

$36M Series B:


Demo Video:  


Customer Reviews:  


UpKeep Slack Community:




UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to a disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds. 


Native iOS (Objective-C & Swift) Native Android (Java) Frontend (Angular 1 and React) Backend (Node, MongoDB and Postgres) Hosted on AWS managed by mLab

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