Aptible (S14)

Security Management and Compliance for Developers

Technical Account Manager

Location
 
Remote
Job Type
 
Full-time
Experience
 
3+ years
About Aptible

About the role

About this Role

It’s an exciting time at Aptible as we grow and expand our customer base. In this role, we are looking for an experienced technical account manager to help us define how to manage customers of our Deploy Product. This is a brand new role that will collaborate with the Director of Customer Success on defining what success looks like for these customers. The Deploy Product is growing quickly and we are looking to move into new markets and new segments. Top candidates will be able to grow and adapt to the needs of these new customers. If you are interested in defining Deploy customer success, working cross functionally with Aptible teams, and ensuring top-notch customer satisfaction, this role is for you.

Your Impact

  • Proactively ensure that the Top 30 Deploy customers (by revenue) have a singular point of contact and escalation at Aptible
  • Ensure each of these 30 customers have at minimum, a monthly touch point setup
  • Hit 110% net dollar retention (Renewal + Expansion) with a stretch goal of 150%
  • Reactively ensure all Deploy customers are taken care of through Zendesk as the first line of defense with the CRE team as an escalation point

Your Strengths

  • 3 or more years of previous experience in a Customer Success, Account Management, or Technical Account Management role
  • Experience working with Mid-Market, Enterprise, or Strategic Customers
  • Comfortable negotiating $100k and above contracts
  • Technical background with experience in infrastructure or software development
  • Compelling yet concise communication skills with the ability to build strong customer relationships through virtual and written interactions

Technology

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