Client Success Manager, Professional Recruitment
Jopwell’s mission is to make a substantial, measurable impact on increasing Black, Latinx, and Native American representation in the workforce. Jopwell strives to build inclusive workplaces where our members can bring their authentic selves to work. We do this by assisting companies with their recruitment, marketing, and retention efforts for communities of color.
We are looking for a Client Success Manager to join our fast-growing Client Success Team. In this role, you’ll have the opportunity to support our clients in their recruiting efforts and move the needle on corporate diversity. You will help support and manage Jopwell’s enterprise professional recruiting efforts. You enjoy engaging with candidates and corporate stakeholders, and working to develop programs that bolster recruitment outcomes and candidate success. You will work on the Professional Recruitment team to provide client support and outreach to ensure our Jopwell clients are satisfied and engaged with their user experience and quality of candidates we connect them with.
During the COVID-19 pandemic, all roles are remote until further notice.
Manage day-to-day relationship and delivery of Jopwell’s unique value and services for a portfolio of Jopwell’s Professional Recruitment clients
Develop and manage recruitment and events programming to connect candidates to career opportunities within Jopwell’s client base
Identify, cultivate and manage engagement of candidates as they participate in Jopwell’s cohort programming for professional recruitment
Analyze activity data, monitoring candidate and client success, and reporting on goals/satisfaction
Partner strategically with Professional Recruitment clients to understand their overall and diversity recruiting strategies and develop a plan of service accordingly
Identify, post, and market client roles, programs, and events on Jopwell.com
Highlight and advocate for Jopwell candidates, including promoting individual candidates for consideration and supporting candidates advancing in the recruiting process
Actively communicate with clients about product information, changes, enhancements, and overall marketing initiatives in real time as needed.
Serve as the point of contact for client outreach to support, troubleshoot and address all product related issues.
Partner with Jopwell Account Managers to gauge overall client satisfaction and collaborate on preparation for client renewal discussions
Develop and oversee user retention operations to increase client engagement, productivity and satisfaction.
Work on numerous projects that encompass driving user automation, feedback, and optimization.
Experience & Qualifications:
Bachelor’s degree 3-5 years professional experience 2+ years experience in corporate recruitment 2+ years experience in a client facing role Event planning and/or program development experience Enthusiastic and client-centric attitude Strong data analysis experience Strong communication skills, both written and oral Ability to work in a fast-paced, deadline-driven environment Ability to handle multiple tasks and prioritize accordingly Demonstrated ability to work independently and proactively problem-solve Strong attention to detail Passion for Jopwell’s mission Intermediate to advanced Microsoft Office and/or Google Suite
- BS degree in Computer Science (or another technical field of study including Mathematics, Engineering or the Sciences) or equivalent practical/professional experience
- 3-6 years of professional programming experience
- Demonstrated experience (1-2 years+) and familiarity with Python, Django and Django Rest Framework
- Familiarity with Postgres, Elasticsearch, Celery, and Redis
- Demonstrated experience working in a Unix/Linux environment
- Experience working around distributed/parallel systems
- Familiarity with unit testing using Jest and Enzyme
- Familiarity with Next.js, Material Design and Recharts a plus
- Experience with AWS or another cloud computing provider a plus
- Strong communication skills (in verbal and written English)