Dover (S19)

Helping top companies source the best talent.

Customer Support

Location
 
San Francisco, CA, USA / Remote
Job Type
 
Full-time
Experience
 
1+ years
About Dover

Dover is building the first truly modern recruiting agency. We help some of the fastest growing companies in the world find and engage the best talent for their open roles.

We've combined decades of hiring expertise with our unique, algorithmic vetting technology to ensure that every candidate we introduce to our customers is a perfect fit.

About the role

Dover is looking to expand our Customer Support team. This team has a diverse background but we all love helping our customers find the perfect candidate for their open roles. As an early employee, you'll have the opportunity to grow immensely within the company.

Your day to day work will involve helping to onboard new customers, and being the first touchpoint for any & all questions they may have. Obsessed with providing stellar customer service & support, you'll proactively sweep our communication channels (Slack, Email) to ensure that no ball is dropped. Our customers will know they can rely on you to be prompt, responsive, available, and friendly. Behind the scenes, our team will depend on your organization skills to keep us aligned. This is a highly collaborative role in addition to managing tasks and a high volume of customer tickets.

This role will report directly to our CTO. We are a small and growing team, so your responsibilities will evolve rapidly. As an early hire, you will have unparalleled opportunity for ownership and growth within the company.

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