Pulley (W20)

Cap table management for hyper growth startups

Customer Support

Location
 
San Francisco Bay Area / Remote
Job Type
 
Full-time
Experience
 
1+ years
About Pulley

Our Mission

Pulley's mission is to make it easier for anyone to start a company. We strongly believe that more startups should be created, and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity. Starting a company is hard enough. Managing a cap table shouldn’t be.

We started Pulley because most of us have worked at early stage startups and have found equity to be confusing. We want to help builders and creators grow and own more of their company in the long term. If you would like to join our mission of helping more founders start companies, let’s talk!

We're growing quickly

We raised a $10 million series A led by Stripe with participation from General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. We started in January and have over 800 companies on our platform.

We a team of eight with four former Y Combinator founders on the team. Yin (founder) sold her last company to MSFT. We are solving a real need with a huge market and are looking for great folks to join our team.

Join Pulley

To join our team, apply on Bookface or send an email to [email protected].

About the role

📚 Customer Support @ Pulley

Pulley's mission is to make it easier for anyone to start a company. We strongly believe that more startups should be created, and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity. Starting a company is hard enough. Managing a cap table shouldn’t be. If you would like to join our mission of helping more founders start companies, let’s talk!

Pulley is looking for our first customer support hire. In the last year we’ve grown our customer base to over 600 companies. As a result we are fielding more customer questions, feedback, and tickets coming in than ever before. You will provide support to the growing number of startups on Pulley’s platform.

🔑 Key Responsibilities

  • Onboard companies to Pulley’s cap table platform
  • Become a cap table and equity expert - you'll be a go to resource for customer support
  • Answer support requests
  • Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

🧩 Experience & Fit We value doers who will roll up their sleeves to get work done.

  • 2+ years of work experience at a SaaS company
  • Strong written communication skills
  • A strong work ethic and willingness to do whatever it takes to deliver results
  • A high tolerance for ambiguity and flexibility with changing job duties and responsibilities
  • Ability to switch context and still deliver on core initiatives
  • An engineering or quantitative background
  • Interest in actively working with product and engineering teams
  • Passion for working with founders

If you don't necessarily meet all of the requirements listed here, we still encourage you to apply. We hire opportunistically to bring on board great people.

🧧 Benefits & Salary

We pay market salaries and are generous with equity compensation to align the company’s success with your long term success.

  • Benefits include:
  • Health insurance
  • Unlimited vacations
  • Commuting & food

📍Location

This role can be remote or a full time position based in the San Francisco Bay Area.

**🙌 Who we are **

We are a small team of hard working and focused engineers. We have prior experience at Microsoft, Docker, Pebble, and more. 75% of us have previously started venture backed companies and Yin (founder & CEO) sold her previous company to MSFT.

We raised a $10 million series A led by Stripe with participation by Y Combinator, General Catalyst, Caffeinated Capital, 8VC, Combine and many successful entrepreneurs and CEOs such as Elad Gil, Parker Conrad, Jack Altman, Avichal Garg, Matt Macinnis and Jeannette Zu Furstenberg, among others.

🎉 Join our team

To join us on our mission of empowering more founders to start companies, contact [email protected].

Other jobs at Pulley

Business Operations - Remote or Bay Area
fulltime
San Francisco Bay Area / Remote
Any (new grads ok)
Senior Go Engineer - Bay Area
fulltime
San Francisco Bay Area
Backend
$100k - $200k
0.10% - 1.00%
6+ years
Senior Corporate Paralegal
fulltime
Mountain View, CA / Remote
6+ years
Senior back end engineer - Remote
fulltime
San Francisco Bay Area / Remote
Backend
$110k - $250k
0.10% - 1.00%
6+ years
Senior full stack engineer - Remote
fulltime
San Francisco Bay Area / Remote
Full Stack
$120k - $220k
0.10% - 1.00%
3+ years
Senior Go Engineer - Remote
fulltime
San Francisco Bay Area / Remote
Backend
$100k - $220k
0.10% - 1.00%
6+ years
Designer - Bay Area
fulltime
Mountain View, CA / Remote
UI / UX
6+ years
Full stack engineer - Bay Area
fulltime
San Francisco Bay Area / Remote
Full Stack
Any (new grads ok)
Recruiter at Pulley
fulltime
San Francisco Bay Area / Remote
Visa Required
1+ years
Customer Support
fulltime
San Francisco Bay Area / Remote
Visa Required
1+ years