Vitable Health (S20)

Affordable primary and urgent care health coverage

Member Concierge / Patient Support

Location
 
Philadelphia, PA / Remote
Job Type
 
Full-time
Experience
 
Any (new grads ok)
About Vitable Health

We're building a health plan from the ground up, starting with primary and urgent care coverage. Our affordable health coverage is 10x cheaper than the average insurance premiums and provides an accessible option to the nearly 80 million Americans that are uninsured or under-insured.

Our members get access to our network of providers that make telehealth first visits and supplement the scope of telehealth with in-home visits for point-of-care tests, lab tests, and imaging for substantially more delightful healthcare experience. Our members can choose to bundle our plan with 3rd party catastrophic insurance, resulting in low-cost, full coverage.

About the role

Hi, I'm Joe, founder here at Vitable. We're looking for a member concierge to help us continue to serve our members with primary and urgent care health coverage in our first market (Philadelphia).

I've found that the learning curve for health insurance/benefits is relatively steep so the perfect candidate has had some experience with healthcare or they're convincingly exceptional and can quickly ramp up.

Below are likely to be your everyday tasks:

  • [ ] Help members schedule appointments - Help triage patients to telemedicine or in-home visits
  • [ ] Relay appointment information to Providers
  • [ ] Follow up with patients after visits and before visits to reduce cancellations
  • [ ] Call members to build relationships, use CRM to maintain relationship
  • [ ] Help answer phone calls, intercom messages of prospective members
  • [ ] Help employers onboard new employees, see if any left in previous month
  • [ ] Follow up on employer payment, ensure accounts are up to date

Because you'd be joining us early in our journey, I think it's important to understand who you'd be working with before investing your time with us so feel free to text me: (267) 629-4969. We can briefly chat before you even apply for you to get a glimpse of who we are. I'm generally quite responsive and would be able to chat for 10 min within an hour.

Is this thing going to be around in a year?

Yes - we currently cover thousands of lives in Philadelphia and work with close to a dozen providers with over 100 more on our waitlist. We're backed by Y Combinator and other notable investors like SoftBank, DNA capital and Commerce Ventures. The result is that we have years of runway. We started Vitable with just $5k of savings so we have capital efficiency built into our DNA and that is unlikely to change. The only difference is that we are now running fast with backing from some awesome people and we're poised to build an incredible company (with your help?)

Lastly, you'd be helping people on an incredibly personal level. Our providers help our members during some of the most stressful times of their lives - whether it's helping them with their young child's ear infection, providing convenient birth control shots, or helping with in-home COVID tests - our product is deeply personal. This is a part of the reason I'm excited about going into work every day and hopefully, this would be for you too.

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