Strategic Operations Associate at Juni (W18)
A learning platform helping every student achieve their best future.
San Francisco, CA
Full-time
3+ years
About Juni

Are you passionate about inspiring the next generation of engineers, designers, and builders? Juni is a membership-driven learning platform designed to help each student discover and pursue their passions with joy. The company offers award-winning curriculums in Computer Science, Math, and English for students 7-18 taught by near-peer instructors from top universities and access to a global community. Through project-centered courses, best-in-class technology, and the power of community, Juni’s varied learning experiences prepare students for their best future.

Juni is backed by Forerunner Ventures, Index Ventures, Y Combinator Co-founder Jessica Livingston, Arielle Zuckerberg, and more. The company is headquartered in San Francisco and was recently featured in Forbes, Fortune, WSJ, Fast Company and TechCrunch.

About the role
Skills: SQL

Are you passionate about defining high-impact strategies, optimizing processes, and inspiring the next generation to love learning? Juni Learning is a massively distributed university for kids. We bring the best instructors, curriculum and platform to students around the world who want to prepare for the future. Juni is backed by Y Combinator and angel investors including Arielle Zuckerberg, and the company was recently featured in Forbes, Fortune, and TechCrunch. Our team was founded by two Stanford alumni and ex-Googlers, and is headquartered in San Francisco.

The Juni Operations Team is focused on developing and executing an enterprise-wide strategy that proactively positions the company for growth. Juni works with hundreds of amazing students and instructors from across the nation, and this team works with the executive leadership team to understand supply and demand capacity needs, identify short & long-term growth opportunities, analyze decisions, solve problems, and communicate them across hundreds of instructors and thousands of students.

The team is hiring a Strategic Operations Associate to help us build and execute processes on both the supply and demand sides of Juni. We’re looking for a driven person who is excited about empowering students and instructors, thinking of creative solutions to support a best-in-class (pun intended) experience for our Juni community, and leading key initiatives to fruition. You will report directly to the supply and demand operations team leaders and collaborate on company-wide targets with the rest of the team.

This is a unique opportunity for top performers seeking a high-impact, high-visibility role with the opportunity to influence the future course of Juni, the thousands of students who love our courses, and the passionate instructors who enjoy inspiring others to learn.

Job Responsibilities

  • Evaluate strategic decisions and opportunities to optimize our operations, and then collaborate across teams to manage the projects that bring those ideas to fruition
  • Plan, scope, and execute 3-5 key cross-functional projects/initiatives across the supply & demand teams to support a best-in-class experience for our students and instructors
  • Prioritize key initiatives to drive an increase in our instructor base and student retention based on impact to revenue and our student/instructor experience
  • Own tracking and reporting of metrics aligned to strategic operations goals
  • Contribute to quarterly strategic planning efforts by scoping project opportunities and presenting to senior management
  • Identify areas for improvement for process and products to drive quality and efficiency across the supply & demand teams
  • Lead data-driven analysis and performance testing of operations processes; create ways to optimize and increase ROI
  • Own meaningful components of our long-term scaling strategy to hire and equip hundreds of instructors monthly to teach
  • Serve as a creative and innovative thought-leader for Juni
  • Manage a team who loves boba tea and lifting each other up to be successful as a unified group!

Qualifications

  • 3-5+ years of experience in strong business analyst/operations roles (preferably in management consulting or tech); experience in education or a marketplace company is a plus
  • B.A. or B.S. ideally in Business/Economics or a related field
  • Focused on hitting weekly and monthly targets with a demonstrated track record
  • Demonstrated intellectual curiosity and forward-looking, creative thinker
  • Experience in managing large cross functional projects from start to finish
  • Self-driven to manage your own work and results with high standards
  • Ability to effectively convey critical information and influence decision making processes at all levels of the organization – from senior executives to front-line employees
  • Experience shifting priorities while maintaining a high degree of organization and control
  • Team player and collaborates with others constructively and positively
  • Strong ethical and honest approach
  • Excellent written and verbal communication skills; organized and detail-oriented
  • Represents Juni professionally with parents, students, external organizations, and within the team
  • Openness to change, and quick to adapt to new systems
  • Based in San Francisco or open to relocation, work authorization in the US
  • Benefits include health, dental, and vision insurance
Technology

Juni's software engineers build the critical software that powers our world-class learning experience. Our engineering team is growing, and we're looking for full-stack engineers who are excited about scaling products, fundamentally changing how students learn around the world and working with a tight-knit, fast-paced team. We love working with team members who are open to change and enthusiastic about taking on new opportunities across our range of products, and who are always continuously learning and leveling up.

As an early-stage company, our engineering team works across several different product areas:

Learner platform: our students use our learner platform to practice coding on a daily basis, whether it be in Python, Java, or web programming. We are always expanding the content, projects, and functionality available to our students.

Instructor tools: our instructors use our web app to view curriculum, track their classes & students, and manage their teaching schedule.

Internal tools: our customer support agents use internal tools and dashboards to manage workflows to help our families & instructors.

Growth: driving growth of new Juni students including our main website, marketing and other growth initiatives.

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