Warmly, (S20)
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Data Operations Manager

San Francisco / Remote
Contract
1+ years
About Warmly,

Warmly provides instant insights to people in Zoom. This is a new way to create genuine connections in meetings while reducing pre-meeting prep time by up to 90%. Warmly helps you build trust with everyone you meet by knowing prospects, customers, and strategic partners better in advance.

We already have a number of Founders, CEOs, Sales Influencers, and VCs using the product - come join them all on the Warmly network! Warmly is hiring exceptional talent to help us build one of the first ever apps on the Zoom app store and share this paradigm-shifting product with the world.

Warmly is a seed-stage company backed by well-known investors from NFX, Y-Combinator, and Sequoia.

About the role

Skills: SQL

We’re hiring for a Data Operations Manager to own and scale up our data operations. You’ll be managing the data processes that are used to detect job changes and guarantee the quality of the data that are sent to our clients. This includes managing and growing our team of researchers, as well as owning the end-to-end job change detection reporting. You'll also be creating metric dashboards to monitor the performance of our data operations. As one of Warmly's first employees, you will have the unique opportunity to grow with the company and directly influence other business functions through key insights you gain from analyzing the data we collect.

Weekly Responsibilities

Manage and grow our team of researchers Manage and automate internal processes to deliver data to clients faster and more accurately Build internal dashboards and KPIs to help the company make the right growth decisions Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency. Craft ongoing training and onboarding of new data researchers and QA managers Monitor and ensure the quality of data reports Help identify trends and areas of improvements in the data annotation life cycle Participate in the incubation phase of new internal tools being developed and assist with ad-hoc projects as needed

Skills and Qualifications

Currently in college, or have a college degree Fluent in speaking and writing English A ton of grit. You will be wearing many hats, and not all of them will be fun General knowledge of U.S. tech companies and job roles (Sales, Marketing, etc.) Very detail-oriented and meticulous (needs 100% accuracy for clients) Experience with Google sheets/Excel Excellent people-coordination skills Excellent documentation skills Experience in SQL is a plus Analytical, problem-solving, and decision-making skills

What we’re looking for

You’re known for your relentless work ethic. You pride yourself on being one of the hardest-working people most people know You take full ownership and responsibility for outcomes. You’re a force of nature that gets the job done no matter what it takes You make everyone on the team better. Your presence, positivity, and drive inspires others to step up their game You’re constantly improving. You know there’s no such thing as perfection, and you’re always pushing yourself (and the company) to be better than you were yesterday You have true integrity. You treat and value people with respect

If you got to this point, we hope you’re feeling excited about the job description you just read! Even if you don’t feel you meet every single requirement, we still encourage you to apply. We're currently looking for full-time hires that can start immediately. We’re eager to meet people who have a desire to learn and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

If any questions, please email [email protected]

Technology

React, Typescript, Postgres, Apollo, Graphql, Google Cloud

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