Warmly, (S20)

Get warm qualified leads & reduce churn when your users change jobs

Data Operations Manager

Location
 
San Francisco / Remote
Job Type
 
Contract
Experience
 
1+ years
About Warmly,

Warmly brings authenticity back into the sales process. With the push to scale revenue, sales teams have been driven into automation, spamming prospects with generic emails and churning through leads with call after call. Each drip campaign is sent to millions. Everyone’s inboxes are inundated. But for most companies, it’s business as usual. Now that 84% of all B2B sales are driven by warm intros from other customers, there must be a better way.

Warmly is a fundamentally different way to think about selling a product. The future we create belongs to companies that discover, nurture, and mobilize their customers to sell for them. Not just once, but everywhere they go, for the rest of their career. Everyone in business tracks the lifetime value of their accounts (LTV). Warmly, however, unlocks the lifetime value of champions (LTVC). Warmly starts by plugging into a company’s CRM and product usage data to equip sales and customer success organizations with the tools to stay connected to their champions. When champions are in a position to evangelize a new product and drive more revenue for businesses, Warmly gives them the microphone. Word of mouth from personal connections infuses authenticity and transparency back into the buying process. Warmly enables companies to put customers at the heart of the way the company goes to market.

Warmly is a seed-stage company backed by well-known investors including NFX, Y-Combinator, and Sequoia.

About the role

Skills: SQL

We’re hiring for a Data Operations Manager to own and scale up our data operations. You’ll be managing the data processes that are used to detect job changes and guarantee the quality of the data that are sent to our clients. This includes managing and growing our team of researchers, as well as owning the end-to-end job change detection reporting. You'll also be creating metric dashboards to monitor the performance of our data operations. As one of Warmly's first employees, you will have the unique opportunity to grow with the company and directly influence other business functions through key insights you gain from analyzing the data we collect.

Weekly Responsibilities

Manage and grow our team of researchers Manage and automate internal processes to deliver data to clients faster and more accurately Build internal dashboards and KPIs to help the company make the right growth decisions Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency. Craft ongoing training and onboarding of new data researchers and QA managers Monitor and ensure the quality of data reports Help identify trends and areas of improvements in the data annotation life cycle Participate in the incubation phase of new internal tools being developed and assist with ad-hoc projects as needed

Skills and Qualifications

Currently in college, or have a college degree Fluent in speaking and writing English A ton of grit. You will be wearing many hats, and not all of them will be fun General knowledge of U.S. tech companies and job roles (Sales, Marketing, etc.) Very detail-oriented and meticulous (needs 100% accuracy for clients) Experience with Google sheets/Excel Excellent people-coordination skills Excellent documentation skills Experience in SQL is a plus Analytical, problem-solving, and decision-making skills

What we’re looking for

You’re known for your relentless work ethic. You pride yourself on being one of the hardest-working people most people know You take full ownership and responsibility for outcomes. You’re a force of nature that gets the job done no matter what it takes You make everyone on the team better. Your presence, positivity, and drive inspires others to step up their game You’re constantly improving. You know there’s no such thing as perfection, and you’re always pushing yourself (and the company) to be better than you were yesterday You have true integrity. You treat and value people with respect

If you got to this point, we hope you’re feeling excited about the job description you just read! Even if you don’t feel you meet every single requirement, we still encourage you to apply. We're currently looking for full-time hires that can start immediately. We’re eager to meet people who have a desire to learn and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

If any questions, please email [email protected]

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