Osmind (S20)

Software and data for precision mental health

Customer Success Manager

Location
 
Mountain View, CA
Job Type
 
Full-time
Experience
 
1+ years
About Osmind

There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning they’ve failed two or more conventional treatments. Our mission is to further innovative mental treatments for those who are suffering the most. We do this by empowering providers, improving patient care, and accelerating research. Our electronic medical records software is used by mental health doctors and their patients. We analyze the data to help the doctors deliver better care and also offer insights to help research and development of new treatments that actually work.

We are looking for mission-driven, passionate software engineers to join the team. We are a team of Stanford graduates (CS/Engineering, School of Medicine, Graduate School of Business) backed by Y Combinator and other top-tier Silicon Valley funds.

About the role

There are 22M+ Americans who suffer from treatment-resistant mental health conditions, meaning they’ve failed two or more conventional treatments. Our mission is to further innovative mental treatments (ranging from FDA-approved psychedelic medicine to neuromodulation) for those patients who are suffering the most. We do this by empowering providers, improving patient care, and accelerating research. Our electronic medical records software is used by mental health doctors and their patients. We analyze the data to help the doctors deliver better care and also offer insights to help research and development of new treatments that actually work. Our founders met while in grad school at Stanford. (School of Medicine / Graduate School of Business). We are a full-time team of 6 and are backed by General Catalyst and Y Combinator. We've been featured in publications such as Crunchbase News.

We are looking for a mission-driven, passionate Customer Success Manager to join the team. This is a foundational role - you will spearhead the creation of our long-term customer success function. This person will bring their problem-solving abilities, people skills, and hustle to help transform our organization from a reactive to a proactive one when it comes to customers.

This role will transition to in-person in the Bay Area and we are seeking an immediate start date. We are not considering long-term remote candidates.

Responsibilities:

Own relationships with 125+ provider customers and be de-facto point of contact from onboarding onwards

Quarterback support requests. Work closely with Engineering team to resolve any customer issues

Work directly with CEO for customer handoffs after closing the sale and to ensure upsells and renewals

Conduct proactive check-ins and quarterly business reviews with customers to ensure use and adoption of technology

Be the voice of the customer in helping our COO define our product roadmap based off customer feedback

Build in analytics and tracking to understand product usage, customer satisfaction, and other indicators of customer health. Spearhead the adoption of systems and tools to streamline processes

Potential versatility in moving up-funnel in the sales process

Requirements:

1+ year in customer success or support role in the past

Understanding and passion for healthcare industry

Startup experience, preferably early-stage

Excellent communication skills, including great email hygiene

Preferred:

Healthcare provider software customer success experience

Basic technical knowledge to be able to more effectively troubleshoot customer issues with our Engineering team

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