Papa (S18)
Papa connects older adults and families to college students for companionship, transportation, and assistance. The students are like "Family On-Demand."

Director, Product Management

Miami, FL, USA / Remote
3+ years
About Papa

Papa connects college students to older adults and families for companionship, assistance, and transportation. The college students are like "Family On-demand!". Papa launched in S. Florida as a consumer service in 2018 and has since grown to over 20 states for virtual and in person benefits. Papa offers services to consumers, large health plans, and through senior facilities. Papa went through YC S18 and raised our seed round through Initialized Capital and Sound Ventures. Papa completed our Series A end of 2019 with Canaan and Melinda Gates Fund, Pivotal Ventures. Papa has 82 employees with our HQ's in Miami, FL.

About the role

Papa was founded in 2017 on a mission to support families throughout the aging journey, especially those who are impacted by social determinants of health (SDOH). Every single day 11K people turn 65. It’s our duty as a people to ensure we have a solution to support them as they age. Older adults may be lonely, isolated, be food insecure, have transportation, and housing issues, among other things. As a company, we are focused on supporting those that need support by connecting them to a Papa Pal. Papa Pals are fun, energetic companions who support members in a variety of ways including companionship, transportation, house help, tech help, and more.

We have built a robust technology platform to ensure the best experience and support members with improved health outcomes. We offer our platform to hundreds of thousands of older adults and families through health plans, employers, provider organizations, and strategic partners. We will empower the future of care delivery. We will do this all while near breaking the mold of a companionship solution to support those that need us the most.

To accomplish our mission we are currently looking for wildly talented individuals who are passionate about healthcare, technology, and people. We have built an amazing team and are backed by amazing partners who have proudly brought us through our series B round and over 30M in funding. These include Caanan, Comcast Ventures, Pivotal Ventures (Melinda Gate’s fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), and YCombinator.

About the Role:

The Director, Product Management will kickstart our Product Management competency at Papa and lead us into a customer first journey applying a dual track agile software development methodology.

As our first product leader, you will work with a cross-functional team of engineers, designers, data scientists, operations, growth marketers, and researchers to build consumer facing native and web app products. As time goes by, you will also help us scale into more product teams and will establish yourself as the competency leader. We are looking for an extremely entrepreneurial person who values moving quickly.

Your Responsibilities:

  • Display strong leadership, customer obsession, organizational and execution skills.

  • Primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.

  • Incorporate data, research and market analysis to inform product strategies and roadmaps.

  • Lead and motivate a team of engineers and other cross-functional representatives, and maintain team health.

  • Understand Papa’s strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.

  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.

  • Institute a dual track agile mindset and methodology and provide the team with frameworks and structures within which they can operate successfully.

Participate in regular product reviews with executive leadership to help inform and guide strategy.

What You Bring to the Table:

  • 7+ technology product management work experience ideally building consumer facing applications.

  • Experience of going through a full product lifecycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution.

  • Experience partnering with design, data science, research, engineering, growth marketing, operations, at times even performing some of those roles.

  • Tech savvy, CS degree and/or software development experience preferred.

  • Business savvy, with ability to derive product strategy from business strategy.

  • Experience applying dual track agile development processes and training others on it.

  • Comfortable in setting and delivering OKRs for the product organization.

  • Comfortable working with a small team, but able to scale product organizations.

  • A lack of ego, driven by group outcome, not individual outcome.

  • Strong listening, verbal and written communication skills.

  • Non-hierarchical, with a willingness to roll-up her/his sleeves and drill into details.

Salary & Benefits:

  • Market competitive salary

  • Stock options

  • Health Care, Vision, Dental

  • PTO

  • 401K plan with company matching contributions

A chance to impact the lives of millions of people in a positive way


Papa's Platform is a care logistics platform with a Member app, Pal app (students), and an Administrative dashboard. Our tech stack includes: Elixir / Phoenix, React Native, GraphQL PostGres, and, AWS. The platform allows for virtual and in person visits and interactions between Papa systems and client (health care) systems.

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