CoinTracker (W18)

Cryptocurrency Portfolio & Tax Manager

Head of Customer Support

Location
 
Remote
Job Type
 
Full-time
Experience
 
Any (new grads ok)
About CoinTracker

CoinTracker is a portfolio assistant for cryptocurrency. Used by over 100,000 cryptocurrency holders with over $2 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.

Our mission is to increase the financial freedom and prosperity of individuals and companies.

Some things we’re proud of:

💲 Over $2B in crypto assets are tracked on CoinTracker

📈 Over $1M per year in revenue, portfolio subscriptions growing >10% weekly

🤝 Partnered with Coinbase, TurboTax, and other industry leaders

💼 Backers including Y Combinator, Initialized Capital, Serena Williams, and more

🗺️ Founders: Jon and Chandan previously built TextNow ($50M/year revenue business) and worked at Google & Google

About the role

Skills: Blockchain

Your opportunity:

Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve peoples' lives. As the first full-time customer support specialist on the team, you will be the face of the company to CoinTrackers!

You will:

  • Spend the majority of your time interacting with users by email, chat, and occasionally by phone
  • Improve our help content, knowledge center and contribute to our online community
  • Channel the voice of users to the rest of the company to improve our product
  • Collaborate with the whole company from engineering to design to tax to help solve user problems and delight customers

You may enjoy this role if you:

  • Enjoy writing
  • Are passionate about cryptocurrency
  • Like explaining complex topics to people in a simple way
  • Can empathize with users and quickly grasp the issues they’re facing
  • Love constantly learning about a technical product, even when it’s a little out of your depth
  • Thrive in an early-stage startup environment with less stability and more ambiguity
  • Work effectively in a remote setting

We are looking for someone who is:

  • A cryptocurrency holder
  • Clear and proficient in written communication in English
  • Empathetic, positive, patient and excited to help users' solves their pain points
  • Organized, reliable, independent and productive
  • Comfortable with mathematical and financial topics
  • Aware of what goes into building and improving a software product

What's it like working at CoinTracker?

We are a fully distributed, tight-knit team spread across five countries. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Intercom, Google Docs, Linear, Notion, Slack, and Zoom. We also stay aligned through weekly all hands, weekly goal setting, and daily standups. We aim to empower every individual on the team with full transparency, ownership, autonomy, and clear objectives.

Applying for our roles

If this sounds exciting, we'd love to hear from you! Please apply directly on our jobs page — applications via YC are unmonitored!

Technology

Our engineering process includes:

  • Code reviews
  • Continuous integration
  • Multiple daily automated deployments to production
  • Automated testing with >85% code coverage

Some of the technical challenges we face are:

  • Lots of data — billions of data points to track transactions and market pair prices.
  • Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
  • Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
  • Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
  • Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.

Our tech stack is:

  • Web: HTML, Javascript, React, CSS, Sass
  • Mobile: React Native, Expo, GraphQL
  • Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
  • Infrastructure: Heroku, AWS

Other jobs at CoinTracker

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Head of Engineering
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Engineering Manager
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Head of Customer Support
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