Lob (S13)
Automates and simplifies direct mail and address verification.

Solutions Engineer

San Francisco, CA, USA
Full-time
3+ years
About Lob

Lob is automating the offline world. Businesses use Lob’s APIs to programmatically create and deliver transactional and marketing direct mail—turning it from a slow, manual process into a timely, relevant, and personalized communication channel. Lobsters—employees at Lob—enjoy a relaxed work environment where curiosity is harnessed for professional and personal growth.

Founded in 2013 and based in San Francisco, Lob is venture-backed by Y Combinator, Polaris Partners, Floodgate, and First Round Capital.

Find out more about Lob and what we’re up to by following our blog: https://lob.com/blog or visiting our website: https://lob.com.

About the role

Lob is building a suite of APIs for the enterprise. Our most popular API is our print and mail API that enables companies to send physical mail as effortlessly as sending emails. We are growing our customer base and product offerings quickly and are looking for additional Solutions Engineers to support and enable our rapidly growing Sales and Success teams and to help shape the future of Lob.

As a Solutions Engineer, you will drive customer satisfaction and revenue by advising our customers on the value of Lob’s technology. You will master all technical aspects of the sale and assist with customer testing and integration planning of Lob’s APIs. You will partner with our Sales and Success teams to provide the right solution to the customer while working closely with our Operations and Product teams to help influence the direction of the product.

The successful candidate can communicate effectively across multiple departments and customers can shift gears at a moment's notice and enjoys the challenges of providing excellent customer service in a fast-paced environment. If you’re an established Solutions Engineer professional with a consistent track record in helping customers achieve lofty goals, we should chat.

As a Solutions Engineer, you will...

Lead technically oriented conversations with customers. Design, create, and present web-based prototypes, demos, and proofs of concept to a wide variety of business and technical stakeholders. Support and advise customers on their API integration plans. Provide coaching to the Solutions team to enhance their product knowledge, technical acumen, and technical sales skills. Establish best practices and create product training for new Lob customers and employees. For this role, we're looking for...

3-5 years in a customer-facing, pre-sales technical role as a Solutions Engineer or equivalent title. Familiarity with REST API development and service integrations. Experience working with web technologies (Javascript, HTML/CSS, JSON). Experience with relational databases, SQL, and cloud architecture. Programming skills in at least one scripting language (Python, Ruby, PHP, JavaScript). Excellent communication skills both with customers and within the organization. Consistent track record of successfully overcoming technical and security challenges with customers. < 10% Travel Being part of an amazing and enthusiastic team at a rapidly growing company A self-starter role where your contributions will allow you to shine Having a voice that is valued and can affect material change The opportunity to work with new technologies to solve problems About Lob

Lob was built by technical co-founders with a vision to make the world programmable. We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

We give our employees a lot of responsibility and ownership of their work. You will have fun at work while engaging in challenging projects with the best and brightest.

Perks

Health benefits for you and your dependent(s) Healthcare and Dependent Care Flexible Spending Accounts Unlimited vacation policy Commuter & Parking benefits (includes monthly stipend) Wellness program (includes monthly stipend or free Barry’s Bootcamp classes!) Paid parental leave Free lunch, dinner, and snacks 401K Dog-friendly office Ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Technology

Node.js, Elixir, React, Golang, Postgres, Elasticsearch, Logstash, Kibana (ELK)

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