Deepgram (W16)

Speech AI API for large scale, fast, and accurate voice transcription and understanding. We help voice platforms and enterprises transcribe their calls and meetings with self-improving AI that achieves world leading accuracy and scale.

Solutions Engineer

Location
 
United States / Remote
Job Type
 
Full-time
Experience
 
3+ years
About Deepgram

The fastest, most accurate, most reliable, most scalable speech transcription, with understanding — rebuilt just for enterprise.

About the role

The Opportunity:

Deepgram is the leader in high performance computing (HPC) solutions for next-generation speech analytics. Our software utilizes GPU hardware to provide a low-latency, high-throughput, scalable speech API that our customers engage with. At Deepgram, you would be primary point-of-contact between Deepgram’s cutting-edge services and our customers, driving and shaping the future direction of product development and working with customers to ensure they are fully leveraging Deepgram’s product offerings, and building software to help customers get the most out of Deepgram's Speech API. You will partner across all departments including significant collaboration with Deepgram executives to grow and shape the company.

Responsibilities

-Being the first point of contact for customers as the technical lead on client-facing work

-Interfacing with customers via in-person meetings, Slack channel communication, and calls

-Being an encyclopedia of knowledge and how-to’s on using Deepgram’s API

-Helping potential and future customers understand how Deepgram can aid them in achieving their goals.

-Ensuring successful client deployments, from PoCs to production implementations.

-Gathering feedback from the field about new services, features, and/or products.

-Helping create collateral to inform customers and propel the sales cycle

-Sharing feedback with the engineering, product, and marketing team to solve customer confusion and frustration points

-Building and giving demos of Deepgram’s software

-Building software integrations for customers utilizing Deepgram’s API

Skills

-Competence in a systems language, such as C, C++, or Rust (preferably Rust), with competence in Python.

-Familiarity with one or more front-end languages/frameworks (preferably Rust+WASM, Vue, or Elm).

-Competence with UNIX-style systems.

-Competence working on remote systems.

-Careful attention to API documentation and ability to translate between technical jargon and customer asks.

-Exceptional customer facing communication and collaboration with internal sales, engineering, and customer success teams.

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