Superstar Customer Support
Mosa Mack Science is changing the way that science is taught in middle school and elementary school. Our award-wining interactive science curriculum combines science mysteries, labs and engineering challenges. With a focus on student engagement, Mosa Mack challenges students to use their knowledge to solve real-world problems. Built for the Next Generation Science Standards, Mosa Mack is growing rapidly, was rated Top Science Resource and Best New Educational Product.
Our growing team is looking for a tech-savvy problem solver to join our team to assist with Customer Support. We need an enthusiastic, type-A, individual who can listen to customer issues and questions and then offer a unique and innovative solution to each problem. The successful candidate for this role will be a fast worker, great with communication and, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
• Eager to be part of a fast-paced environment. • Interested in Education • Ability to remain professional and courteous with customers at all times • Must be available to work occasional nights, holidays and weekends • Must be 18 years of age or older • High school diploma/GED required (Associate degree in a business related field preferred) • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Background in education preferred but not required.
Duties Include • Answers incoming customer questions via online chat regarding product questions, service questions and general client concerns • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every user. • Update customer information in the customer service database during and after each call • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies