Superstar Customer Support

Location
 
Remote
Job Type
 
Full-time
Experience
 
Any (new grads ok)
About Mosa Mack Science

Mosa Mack Science is changing the way that science is taught in middle school and elementary school. Our award-wining interactive science curriculum combines science mysteries, labs and engineering challenges. With a focus on student engagement, Mosa Mack challenges students to use their knowledge to solve real-world problems. Built for the Next Generation Science Standards, Mosa Mack is growing rapidly, was rated Top Science Resource and Best New Educational Product.

About the role

Our growing team is looking for a tech-savvy problem solver to join our team to assist with Customer Support. We need an enthusiastic, type-A, individual who can listen to customer issues and questions and then offer a unique and innovative solution to each problem. The successful candidate for this role will be a fast worker, great with communication and, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

Skills

• Eager to be part of a fast-paced environment. • Interested in Education • Ability to remain professional and courteous with customers at all times • Must be available to work occasional nights, holidays and weekends • Must be 18 years of age or older • High school diploma/GED required (Associate degree in a business related field preferred) • Excellent verbal and written communication skills • Ability to work independently and as part of a team • Background in education preferred but not required.

Duties Include • Answers incoming customer questions via online chat regarding product questions, service questions and general client concerns • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every user. • Update customer information in the customer service database during and after each call • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Other jobs at Mosa Mack Science

Superstar Customer Support
fulltime
Remote
Visa Required
Any (new grads ok)