Routable (S17)

We're building the simplest way to send and receive business-to-business payments. If you’re thinking “are they a replacement to Bill.com” then you’re spot on!

Technical Support Agent

Location
 
Remote
Job Type
 
Full-time
Experience
 
3+ years
About Routable

Routable is simplest way to send and receive business-to-business payments.

✅ Send payments to vendors with just an email

✅ Get paid faster and keep track of unpaid invoices

✅ Automatically update your accounting software of choice

We started Routable due to our personal experiences scaling business payments.

Having built in-house solutions, custom integrations to accounting software, and understanding the importance of payments visibility to entire teams, we decided to devote our time to ensuring that companies can be set up with a solution that works for their finance and accounting needs today and in the future.

About the role

🧑‍🚒 Technical Support at Routable

We’re looking for someone who is technically-savvy, and driven to create amazing experiences for our customers. You would work directly with our customers and our sales, support, and engineering teams to help improve our product. It’s a unique chance to be an advocate for our customers and help improve our incredible product. This role will report directly to the Head of Technical Support.

Requirements

🔍 Key Focus Areas:

• Be the first point of contact for customers to provide and process information in response to inquiries, concerns, and requests about product support.

• Monitor multiple channels, including email, live chat, and phone

• Discover the root cause of problems by technically troubleshooting the software issue to identify the action required to resolve the customers concerns.

• Investigate, document, and track product bugs and customer feature requests.

• Create and maintain customer help documents

• Provide a seamless customer experience through product and software support.

💻 Need to have:

• Prior experience in a software or technology-based company

• 3+ years of experience in Technical Support or a customer facing technical role

• Experience with help desk software such as Help Scout and Intercom

• Exceptional written and communication skills

• Well-versed and comfortable being in an external-customer-facing role, demonstrating email, phone, and live chat etiquette

• Prior experience in a software or technology-based company

Benefits

🏠Remote We are a remote friendly culture! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can literally work from wherever!

🚀 Rendezvous To help foster amazing relationships with our coworkers, we meet up quarterly as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room. Yeah.. We love to compete together as a team.

🧘 Recharge We encourage our team to relax and recharge each weekend. We’ve all been a part of startups before, and know how important it is to take care of yourself so that you can consistently contribute your best. Quality downtime enables quality uptime. Yes, we do have super-humans on the team, but even they need their R&R.

Some Perks

🏥Amazing health insurance

😁Dental insurance

👀Vision insurance

📈Stock options

🚀We're a remote team

📅Unlimited PTO

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