Customer Strategy Partner

San Francisco or remote / Remote
Job Type
6+ years
About Torch

Torch is a leadership development platform that combines software and experienced coaches to help high performers reach their full potential. Our service helps our clients build self-awareness, and integrates ongoing feedback from colleagues so clients can track their progress. We are a mission driven company made up of people who believe strongly in human potential. Torch is a YC company (winter '18 batch). This is an early opportunity at a fast growing startup that's helping professionals lead more meaningful, purpose-driven lives.

About the role


At Torch we’re building the first software platform that merges cutting edge technology, human coaching, social learning, and mentorship aimed at creating the highest caliber leaders at all levels of the company, ultimately driving innovation, scale, and the bottom line.

We succeed by being extremely focused on delivering compelling, scalable, intentional end-to-end solutions for the problems of our customers and their employees. Our platform will enable Employee, Team, and Organization - Engagement » Insight » Action » Growth.

To get there, we have a “land and expand” sales model and are looking to add a strong strategist to our team who can partner with all of our stakeholders to demonstrate the impact that our solutions deliver today, while proactively building the case for growth across these large organizations.

This role reports into our Chief Experience Officer. Torch offices are located in San Francisco, New York and Buffalo, but we are open to remote locations for this role.


Take complex ideas and distill them into simple, concise, easy to understand stories that help our Sales, Customer Success and Marketing teams communicate the value we’re delivering Build customized business cases, both individually and in partnership with customer analytics teams, to support customer expansion efforts by demonstrating the ROI to date and the projected value of expansion Analyze our existing data sets to create repeatable business cases around core use cases for use in both expansion and new sales efforts Design pilot measurement strategies to drive repeatable expansion opportunities Strengthen our Go To Market tools such as customer-facing decks, 1-pagers, demos, case studies, and customer success stories with data driven analysis Strengthen our sales enablement efforts by training our sales team to effectively demonstrate ROI to our buyers Become a market and product aficionado in order to help inform product roadmap, support sales and marketing efforts, and be first line of defense when it comes to ROI questions


Ability to build compelling business cases with clear ROI Strong analytical, storytelling and customer engagement skills
Solid understanding of enterprise sales cycle Consultative sales experience a plus
A mindset of “Always be learning” Ability to plan, define, execute and communicate at both a strategic and a tactical level Excellent project management, communication, writing, and presentation skills Experience working in cross-functional teams (e.g. Product, Sales, Marketing, Go To Market, Customer Success, Design, Engineering, Research, etc.)

Torch is an integrated platform for Learning and Development leaders who need to deliver, manage, and measure employee growth at scale.

Backed by top tier investors, Torch is a fast growing, mission-driven startup made up of psychologically oriented people who are passionate about helping leaders achieve their potential. Torch's platform provides coaches, their clients, and our customers with actionable insights into client and organizational strengths and challenges.

We believe leadership matters. The world needs conscious leaders driving invention, inspiration and innovation to solve the biggest opportunities and challenges of our time. Torch exists to create these leaders.

We’re building our team to move the world (and ourselves) toward greater leadership. If that sounds worthwhile to you, join us.

Torch is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

Other jobs at Torch

Customer Strategy Partner
San Francisco or remote / Remote
Visa Required
6+ years