Client Success Manager, Professional Cohorts
Jopwell represents and advances careers for Black, Latinx, and Native American students and professionals. Jopwell partners with companies of all sizes and across all industries to connect our community members with meaningful job opportunities. We work with the world's leading employers including, Facebook, Google, Amazon, J.P. Morgan, Goldman Sachs, Morgan Stanley, Peloton, Pinterest, WeWork, Spotify, the PGA of America, USTA, and many others.
We are looking for a Client Success Manager to join our fast-growing Client Success Team. In this role, you’ll have the opportunity to support our clients in their recruiting efforts and move the needle on corporate diversity. The ideal candidate has experience in program management and can help support and manage Jopwell’s enterprise professional recruiting efforts. You enjoy engaging with candidates and corporate stakeholders, and working to develop programs that bolster recruitment outcomes and candidate success.
During the COVID-19 pandemic, all roles are remote until further notice.
Manage day-to-day relationship and delivery of Jopwell’s unique value and services for a portfolio of Jopwell’s Professional Recruitment clients Develop and manage recruitment and events programming to connect candidates to career opportunities within Jopwell’s client base Identify, cultivate and manage engagement of 50 - 300 candidates as they participate in Jopwell’s cohort programming for professional recruitment Support development of program structure to increase connectivity between candidates and clients, including analyzing activity data, monitoring candidate and client success, and reporting on goals/satisfaction Partner strategically with Professional Recruitment clients to understand their overall and diversity recruiting strategies and develop a plan of service accordingly Identify, post, and market client roles, programs, and events on Jopwell.com Highlight and advocate for Jopwell candidates to Professional Cohort Recruitment clients, including promoting individual candidates for consideration and supporting candidates advancing in the recruiting process Partner with Jopwell Account Managers to gauge overall client satisfaction and collaborate on preparation for client renewal discussions
Experience & Qualifications:
Bachelor’s degree 3-5 years professional experience 2+ years experience in corporate recruitment 2+ years experience in a client facing role Event planning and/or program development experience Enthusiastic attitude Strong data analysis experience Strong communication skills, both written and oral Ability to work in a fast-paced, deadline-driven environment Ability to handle multiple tasks and prioritize accordingly Demonstrated ability to work independently and proactively problem-solve Strong attention to detail Passion for Jopwell’s mission Intermediate to advanced Microsoft Office and/or Google Suite 3+ years experience in Program Management (preferred) Full-Time Employee Benefits:
Competitive salary Equity - every employee is an owner! Unlimited Vacation Policy 401 (k) Contribution Plan Medical, Vision, and Dental Insurance Commuter benefits - WageWorks and MetroCard monthly subsidy Apple laptop computer Regular Social Events Learning & Development Opportunities Learn more about Jopwell:
Jopwell is currently a team of 34 full-time employees based in NYC. We’ve secured $12M in venture funding since our inception in 2015, including investments from Andreessen Horowitz, Y Combinator, Cue Ball Capital, Kapor Capital, Omidyar Network, and Magic Johnson Enterprises.
We’ve also been featured extensively by both print and digital publications, including, amongst others Forbes, Inc Magazine, and NBC. Fast Company hailed us as one of the most innovative enterprise companies of 2017 and Entrepreneur included Jopwell on their list of the top 100 brilliant ideas of 2017. Forbes, Inc. Magazine, LinkedIn, and Fast Company also distinguished our co-founders as “30 Under 30” award recipients.
Jopwell is an equal opportunity employer. Jopwell will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws