Papa connects older adults and families to college students for companionship, transportation, and assistance. The students are like "Family On-Demand."

VP of Product

Miami or Remote / Remote
Job Type
6+ years
About Papa

Papa connects college students to older adults and families for companionship, assistance, and transportation. The college students are like "Family On-demand!". Papa launched in S. Florida as a consumer service in 2018 and has since grown to over 20 states for virtual and in person benefits. Papa offers services to consumers, large health plans, and through senior facilities. Papa went through YC S18 and raised our seed round through Initialized Capital and Sound Ventures. Papa completed our Series A end of 2019 with Canaan and Melinda Gates Fund, Pivotal Ventures. Papa has 82 employees with our HQ's in Miami, FL.

About the role

Skills: Elixir, React Native

Papa was funded in 2017 on a mission to support families throughout the aging journey, especially those who are impacted by social determinants of health (SDOH). Every single day 11K people turn 65. It’s our duty as a people to ensure we have a solution to support them as they age. Older adults may be lonely, isolated, be food insecure, have transportation, and housing issues, among other things. As a company, we are focused on supporting those that need support by connecting them to a Papa Pal. Papa Pals are young, fund, energetic companions who support members in a variety of ways including companionship, transportation, house help, tech help, and more.

We have built a robust technology platform to ensure the best experience and support members with improved health outcomes. We offer our platform to hundreds of thousands of older adults and families through health plans, employers, provider organizations, and strategic partners. We will empower the future of care delivery. We will do this all while near breaking the mold of a companionship solution to support those that need us the most.

We're currently looking for wildly talented individuals who are passionate about healthcare, technology, and people. We have built an amazing team and are backed by amazing partners including Caanan, Pivotal Ventures (Melinda Gate’s fund), Initialized Capital, Sound Ventures (Ashton Kutcher’s fund), and YCombinator.

About the Role: As a VP of Product you will have full end-to-end ownership of the company’s core products, lead a team of passionate engineers as well as build a team of product managers. Your focus will be on scaling our current products, from our internal logistics platform to our applications for both our service providers and members.

The individual in this position is responsible for:

Lead an engineering and product management team focused on conceiving, building, and launching user-focused, high-quality products to increase user activation and engagement, as well as optimizing our internal operations

Hire, manage, and grow a team of product managers and help them reach their full potential

Work closely with the executive team to define our product vision and strategy across your product areas, and deliver tangible business outcomes

Hire and grow a team of data scientists

Expand our suite of products into new sales channels

Execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must

Implement a data-driven approach and incorporate robust experimentation frameworks (e.g., A/B tests) for impactful decision-making

Manage technical backlogs, and effectively prioritize new features vs. tech debt. Work with a full-stack engineering team to build world-class internal products that eliminate workflow friction, maximize output, and improve employee experience

Setting product strategy, prioritizing features, building consensus, and coordinating feature releases and internal/external communications


7+ years of Product Management experience

2+ years experience leading technical teams (engineers, product managers)

A track record of building exceptional products that delight your users and produce a clear business impact

Demonstrated ability to lead projects affecting many functions, including product, engineering, operations, compliance, and support.

Ability to direct major cross-functional initiatives with effective prioritization and influence

Experience working with a data science team

Experience collecting both internal and external customer feedback and requests, empathizing with their challenges and opportunities, and prioritizing roadmaps to optimize results

Experience working in a fast-paced startup environment

Nice to haves:

Experience working in a two-sided marketplace

Experience working in the healthcare industry

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