Memfault (W19)

The first observability platform for hardware teams.

Customer Success Manager

$80k - $110k0.10% - 0.30%

Location
 
SF / Boston / Berlin / Remote
Job Type
 
Full-time
Experience
 
3+ years
About Memfault

Memfault is the first observability platform for hardware. We are a YC and Uncork Capital-backed developer tool built by veterans of Fitbit, Oculus, and Pebble

We started with error reporting. Imagine having to talk to your customers on the phone to get details on bugs they encounter on your website or in your mobile app? That's still the state of the art for hardware.

This is a big and growing problem. Connected devices are everywhere: there are more of them than cellphones, laptops, and tablets combined. Increasingly, they are running complex software to leverage machine learning and computer vision at the edge. The current state of tools is untenable in the face of growth in both numbers and complexity.

Come work with us to bring an entire category into the 21st century, and redefine how millions of engineers build their products.

About the role

Memfault is looking for our first customer success manager to join the founding team. Our tight-knit team manages a platform that stretches from the metal to the cloud and enables millions of devices to work without a hitch.

We have decades of hardware experience from Fitbit, Oculus, Intel, and Pebble and have the backing of fantastic investors like YCombinator and Uncork Capital.

We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages.

You will:

  • Help bring modern development tools & practices to a whole software engineering discipline
  • Guide customers through pilots and onboarding
  • Partner with customers to help them achieve their business goals
  • Own the end-to-end customer experience
  • Be the voice of the customer in product and roadmap conversations
  • Build our customer success processes & strategy from the ground up
  • Have a major impact our culture, our product, and our business
  • Report to the CEO

You are:

  • A customer success manager with 3+ years of experience in the developer tools and infrastructure space.
  • Used to talking to engineers
  • Excited to learn more about hardware and embedded software
  • Resourceful and creative: you're not afraid to learn new things and think up new approaches to a problem.
  • Caring and kind: other people do better when they work with you

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