RocketLit

RocketLit is an adaptive learning and assessment platform.

Account Manager/Customer Success

$50k - $80k

Location
 
Remote
Job Type
 
Full-time
Experience
 
Any (new grads ok)
About RocketLit

RocketLit produces science education tools to give all students better access to learning and to give teachers and administrators better access to the data they need to be impactful.

Our first product, RocketLit, is an adaptive and personalized learning platform that serves reading to students at their independent level. Students read the same content at different levels of complexity and fluidly move up reading levels as they improve.

InnerOrbit is our new science assessment platform, giving students, teachers, and administrators the practice and data they need to be successful on science tests. We serve the highest quality content and feature the most detailed reporting on the market.

We’re a small and focused team working to change the world through science education. Our company has served over 650k students and we’re on track to more than double that number in the next year. We’re looking for folks who’ll grow into a leadership role within the organization.

About the role

Skills: Data Analytics

RocketLit gives all students access to learning and educators data to maximize their impact.

Our first product, RocketLit, is an adaptive and personalized learning platform that serves reading to students at their independent level. Students read the same content at different levels of complexity and fluidly move up reading levels as they improve.

InnerOrbit is our new science assessment platform, giving students, teachers, and administrators the practice and data they need to be successful on science tests. We serve the highest quality content and feature the most detailed reporting on the market.

We’re a small and focused team working to change the world through science education. Our company has served over 650k students and we’re on track to more than double that number in the next year. We’re looking for folks who’ll grow into a leadership role within the organization.

Key Responsibilities:

  • Onboard new customers and support teachers throughout their journey with our products.
  • Systematically streamline, and iterate upon communications and knowledge base to hone our supports for administrators, teachers, and students.
  • Point of contact for account support and customer communications.
  • Optimize email campaigns to scale current accounts and identify areas for expansion.
  • Partner with the rest of the team to improve onboarding and provide customers with the most enriching experience possible.
  • Maintain warm and productive relationships with teachers and administrators to drive high retention and adoption of the platform.

Preferred candidates will have:

  • A track record of building relationships with a variety of stakeholders to drive measurable success.
  • 0-8 years of account management or customer success experience.
  • Strong written and oral communications skills.
  • Tenacious and driven to find and solve new problems.
  • Meticulous organization around documentation and task management.
  • Empathetic around issues in K-12 education that teachers, students and administrators face.
  • Experience thriving in a remote work environment.

Email Resume and Cover letter to [email protected]

Other jobs at RocketLit

Account Manager/Customer Success
fulltime
Remote
Visa Required
$50k - $80k
Any (new grads ok)