delt.ai (W20)

Digital banking for businesses in Latam.

Card Operations Manager

Location
 
Mexico City
Job Type
 
Full-time
Experience
 
3+ years
About delt.ai

delt.ai is creating true digital banking services for businesses in Latin America.

We are set to financially empower the underserved SMEs and Startups that comprise 90% of all businesses in Latam. We believe that we can untap the power of businesses by making easy for them to integrate into the digital economy.

There's a +450B Market of business deposits in Mexico, so we are looking for passionate, smart and talented individuals that want to make a huge impact in this nascent industry.

About the role

Following our latest round completion at delt.ai we paving the road to grow and further develop our product.

We are seeking an intellectually curious, self-driven individual to fill the position of Card Operations Manager and strengthen our product operations.

We are looking for a talented individual who is a hardworking and a self-starter that can help us scale and establish incredible products.

Responsibilities:

Lead and Develop the team in the daily operations of the card. This includes managing and developing the future team as we position ourselves to grow.

Operate all card services such as credit cards, debit cards, and prepaid cards. You will need to set the operational strategy and create the pricing scheme and the market competitiveness for the products.

Communicate the evolution of your work with other areas of the organization to make sure that they are all aligned to accomplish a particular goal.

Set a control strategy for fraud detection and prevention, financial controls, information systems, reporting, and accountability to ensure that the card is working properly.

Assure impeccable customer experience on all products that lie under his/her responsibility.

Build relationships with current partners and develop relationships that would be beneficial in the future.

More responsibilities include:

Implement business rules parameters for card operations

Client onboarding custodian

General understanding of the transactional operative journey of credit cards

Overall card commission strategy and execution of interest rates

Oversight of fabrication, customization and overall logistics of plastic cards issuance and operation

Batch processes record managements (accounting and operative)

Payment Methods (Issuer, Acquirer, ATMs)

Card fees and their execution including interest rates

Manufacture, personalization and logistics of plastic cards

Fraud Prevention. Rules, strategies and monitoring.

Complaints. National and international operating rules.

Settlement of operationd. National and international with VISA & quarterly report to the brand.

What we offer:

Work with a passionate and high-skilled team

Opportunities for growth and constant learning

Competitive salary

Flexible schedule (including home office)

An excellent work environment

##About delt.ai

At delt.ai, we are building the next Neobank for Entrepreneurs, Small and Medium Companies. Our goal is to create a digital services platform that manages your finances from transactions to records. By combining the power of banking tools and administrative automatization, delt.ai can provide peace of mind to business owners so that they can focus on what matters most - growing their businesses.

Deltas: Our People

We aim to hire not only the best-in-class talent but also high-potential individuals with the aspiration to grow, learn, build, create and win.

Our Values

Humbleness We know we can always learn from others, so we are open to other people’s ideas and ways.

Resourcefulness We enjoy solving problems with the tools available, we also like to choose our battles and tools.

Open & decentralized Our teamwork philosophy is to manage less, produce more. We invest time in a common vision and open work environment.

Our Culture

We like to do things right

We love doing things in the right way, while mindful of tight schedules.

Creative thinking

We love engineering, but we love understanding the product and making users central to our design.

We like to feel human

We are very demanding with our results, but we don’t want to forget we are humans. We make robots, but we don’t become them.

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