Clipboard Health

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Customer Success Manager

Location
 
Remote
Job Type
 
Full-time
Experience
 
3+ years
About Clipboard Health

At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.

About the role

At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. Our mission is to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.

CBH is looking for our next Customer Success Manager to own customer operations within your own unique MSA. With a team of 1-3 reporting to you, you’ll manage customer growth and retention in our marketplace.

Responsibilities:

Grow the total number of shifts that are requested and filled within your area of responsibility. Work with health care professionals and walk them through a 30-day orientation process Handle all disputes and incidents with your partner facilities Manage a portfolio of clients on both sides of the marketplace Coach, train, and work with your team to maximize results Qualifications:

You have a passion for creative problem-solving Eagerness to learn and teach learnings across your team Detail-oriented. Ability to communicate effectively, both orally and in writing Demonstrated ability to establish effective and cooperative working relationships built on trust Comfortable making decisions independently Benefits:

Competitive compensation package Unlimited PTO Work from anywhere (without commuting) Medical, dental, and vision insurance The opportunity to work for a fast-growing business in a meaningful industry

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