Customer Success Manager
At Clipboard Health (YC W17) we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote team that is humble and hardworking. We think this is the best way to improve a ton of lives. Nurses will have better schedules and shorter commutes, and patients will receive better care.
At Clipboard Health (YC W17), we work with healthcare facilities such as hospitals, assisted living facilities, and rehab centers to provide on-demand nursing staff. We are a fully remote company of humble and hard working individuals to achieve our mission: to enable healthcare professionals to work when they want, and where they want, and to enable healthcare facilities to get staff when they need it.
The Customer Success Manager (CSM) responsible for the retention and growth of a defined territory. The CSM is responsible for identifying opportunities and collaborating with customers for growth strategies, and recommendations as to how CBH can increase profitability and meet business objectives. With strong analytical acumen and results-oriented plans, the CSM is a proven customer leader and deeply influential both internally and externally through curiosity, initiative, and ownership of all things within reach.
*Maintain relationships with our facilities
*Sell shifts to facilities on a weekly basis
*Grow the total number of shifts that are requested and filled within your area of responsibility
*Work with health care professionals and walk them through a 30-day orientation process
*Handle all disputes and incidents with your partner facilities
*Manage a portfolio of clients on both sides of the marketplace
*Handle all the billing and invoicing from facilities
*3-5 years of Account Management / Customer Success Management in a technology-driven, service-based business.
*Experience in growth initiatives, focusing in on expansion revenue through existing and adjacent business opportunities.
*Experience in SaaS or Marketplace required
*Experience using Salesforce or enterprise-level CRM
*Can quantitatively articulate actions in response to analytical work to goals, plans, and trends.
*Prior experience with customer product engagement and feature utilization with the ability to "sell" the process/product for sustainable evolution.