True Link (S13)

Financial services for older adults, people with disabilities, and people in recovery.

Head of Product

Location
 
San Francisco, CA, USA / Remote
Job Type
 
Full-time
Experience
 
6+ years
About True Link

We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, people with disabilities, and people recovering from addiction, all of whom are often neglected by the financial services industry.

It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams or our True Link investment advisory platform supporting a young woman with a disability to plan for her future while protecting her life-saving medical benefits.

We have offices in San Francisco, Denver, and Kingston NY, and a strong team of distributed team members across the US as well. If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team.

Also:

  • Our investors include Khosla (Series B lead), QED (Series A lead) , Radicle Impact, Kapor Capital, and Initialized Capital
  • If you are a Rails/React or full-stack Rails engineer with four or more years experience, we are always interested

About the role

We exist to provide quality financial services for all: from protecting grandma’s money from scammers to providing tech-enabled financial management for veterans with disabilities. We are looking for a Director of Product who will lead the product organization at True Link. You’ll love this role if you’re passionate about our mission and delighted by the fact that each new improvement to our products is helping those who are often overlooked by big financial institutions.

Because our customers depend on our products for their immediate (today’s groceries) and long-term (retirement investments) financial needs, our team works to meet high standards of usability, security, and availability. Also, we’re growing every day. We’re growing the product, the scope, the team, the customer base, and we need you to keep up with all of that while making sure we don’t sacrifice on quality. If this excites you, we want you to apply.

What You'll Do

In this role you’ll be working with our team all over the country, from marketing to sales to design to business development to customer support and everyone in between. You’ll manage a team of product managers and oversee the product life cycle for any new features or products. You’ll lead the team to start with customer needs, to constantly communicate, prioritize, and reprioritize to make sure we’re building the right things in the right sequence, and to ship high-quality features on time. You’ll be a very significant part of our shift from small startup to medium-sized startup.

Who You Are

  • Experienced at both product management and managing product managers
  • Well versed in financial technology
  • Inspired more by execution, managing for excellence, and customer impact than by coming up with big ideas or tracking the latest trends in venture capital
  • Aware of what excellence looks like in all aspects of product management - from understanding customer needs and goals, to requirements gathering and edge-case documentation, to working with engineers, to quality assurance, to internal and customer communication
  • Able to generate deep and specific customer insight
  • Fanatical about using evidence to guide strategic decision-making
  • Motivated by a challenge and by creating the biggest impact possible from available resources
  • Skilled at developing product roadmaps and building consensus on prioritization
  • Focused on analyzing available metrics but also constantly questioning if we should be looking at different ones
  • Able to make decisions quickly and rigorously
  • Comfortable with a high-stakes, fast-paced environment – healthcare, payment processing, military, etc. – where events evolve in real time and errors aren’t okay
  • Adept at managing open and productive lines of communication with all stakeholders
  • Known for exceptional communication and project management skills
  • Obsessive over quality and able to design systems to catch errors before they happen
  • Aware of (and motivated by) the nature of building products in a highly regulated environment
  • Able to move seamlessly between nitty-gritty details about data and edge cases to big-picture business strategy, and excited to take ownership for both

Why You'll Love Us

  • Energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of mission-driven organization that truly cares about the people we serve.
  • Competitive salary packages, Health, Dental & Vision coverage, flexible working hours, early-stage equity, and an awesome vacation package.
  • Customers that are not only grateful but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a really wonderful thing by getting our services into more hands.
  • Diversity and inclusion are cultural values we take very seriously, and we welcome team members of all backgrounds and identities.
  • Our offices are dog friendly, full of snacks, catered lunch, and friendly, caring people.

We are a mission-driven, venture-backed startup growing quickly into a large financial enterprise. We solve complex, life-changing problems for older adults, people with disabilities, and people recovering from addiction, all of whom are often neglected by the financial services industry.

It is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives, whether it’s our True Link Prepaid Visa Card saving a retiree from losing thousands of dollars of his savings to scams or our True Link investment advisory platform supporting a young woman with a disability to plan for her future while protecting her life-saving medical benefits.

We have offices in San Francisco, Denver, Phoenix, and Kingston NY, and a strong team of distributed team members across the US as well. If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives, we invite you to apply to join our team.

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