$80k - $100k • 0.10% - 2.00%
We are looking for someone to join our Customer Success Team who we can count on to:
Collaborate: Work with our Co-Founder and CTO and Director of Customer Success to improve our system integrations and own our go-lives.
Learn: Deep product knowledge, deep API expertise, the ins and outs of Higher Education, and customer service skills.
Achieve: Data quality/product improvements, faster time to integration, better customer experience, higher NPS scores, and faster growth.
- Gain basic understanding of our data structures and API
- Begin collaborating with team
- Learn all internal tools
- Understand and speak eloquently about the product
- Run data health checks and lead user acceptance testing from start to finish
- Lead projects and work directly with the product
- Become fluent in the product and Higher Education terminology
- Get involved with hiring and growing the team by evaluating/interviewing candidates
- Help hire, train, and manage new Customer Success folks
- Build out scalable processes for Customer Success org